OneTouchPoint reviews

No warning of layoff that was obviously planned in advance, very limited interaction between departments.

It's hard to not just say everything in this section. Employees with degrees and valuable skills for the company are underpaid and over worked to no end. The turn over rate for employees is astounding and in positions you need people to be consistent in. You are telling me your CSRs are temps and are rotated so often? No company can expect to have happy customers when doing this just because the quality level of care for each account will vary so drastically from person to person. On top of this in order to get a raise you have to fight tooth and claw for it. Being at the company in my first year as well as receiving what they called a "promotion" I had to fight over even getting a simple yearly review let alone getting a raise. I feel like when you treat educated hard working employees like garbage it just shows you only care about making money and are willing to try and cut any corners you can and this is clearly reflected by all management. As for a business strategy it's very well planned and poorly executed. You promise every customer the world without understanding how production or scheduling works and because of this the company will upset multiple customers and the job overall becomes very stressful no matter what position you hold in the company. On top of this be prepared for plenty of finger pointing for when things go wrong. Instead of working like a team people are more or less persecuted for their actions instead of those being responsible taking respo sibility for what went wrong. (most of the time this is because a person was never trained properly or at all but no one ever points this out.)