You do not feel like the ELT trusts you or values you if you are not at their level or close to their level. They bought MarkMonitor Brand Protection services thinking they bought a software, but this is a services company. The software is a tool, it is the people that provide the end product to the customers. But they keep pouring money onto the software and making "enhancements" that are not needs, while the basic functions of the software itself keep breaking , leaving it to the analysts to do the heavy lifting of the workflow. Despite that, no support or career growth has been provided for analysts at all. But they are faced with suspicion and have to constantly defend their work. They keep hiring sales people and focusing on new and flashy features for the software but the basic functions that are needed to perform Intellectual property protection are still not working properly. Its like they are selling their clients this shiny new car adding all these bells and whistles, while the engine is still incomplete.
"Look customers! It has a rocket and can go 400mph, but you can't go the normal speed because it will break, also we have all these people behind you, literal people pushing the car so you can actually drive this car without exploding, don't mind them they don't matter..."
