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      OpenGov

      Engaged Employer

      OpenGov reviews

      3.3

      50% would recommend to a friend

      (403 total reviews)

      Thiago Sá Freire

      55% approve of CEO

      58% positive business outlook

      Ratings by category

      3.4

      Career opportunities

      3.2

      Culture & values

      3.2

      Diversity & inclusion

      3.2

      Compensation and benefits

      3.1

      Senior management

      2.8

      Work/Life balance

      OpenGov has an employee rating of 3.3 out of 5 stars, based on 403 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OpenGov employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      403 reviews
      5.0
      Jan 9, 2026

      Meaningful work with opportunity to grow

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      OpenGov offers strong growth opportunities as the company continues to scale. There is meaningful room to take on new responsibilities, expand your skill set, and grow your career, especially for people who are proactive and interested in learning across functions. The pace can be fast, but that also creates opportunities to have real ownership and visibility. The company is genuinely mission-driven, and that mission shows up in the day-to-day work. The best part of my job is knowing that the work I do helps make a difference in local communities. I get to partner cross-functionally with talented teams who care deeply about customer outcomes, which makes the work both collaborative and impactful. Seeing how our work directly supports governments and residents adds a strong sense of purpose to the role.

      Cons

      As a growing company, priorities and processes are still evolving, which can sometimes create ambiguity. However, at the end of the day we do what's best for the customer. The pace can be fast, especially during busy customer cycles, and working cross-functionally means balancing input from multiple teams. That said, these challenges largely come with the territory of a scaling, mission-driven organization.

      avatar
      OpenGov Response
      6mo
      Thank you for taking the time to share your review! We’re so glad to hear that our mission shows up in your day-to-day experience, as everything we do is rooted in powering more effective and accountable government. We also appreciate your thoughtful perspective on the challenges that come with a fast-paced, mission-driven organization. You’re completely right that our north star, making our customers successful, is what guides us through the complexity. Thank you for the work you do to support governments and communities; we’re grateful to have you on the team.
      1.0
      Jan 4, 2026

      You either stay and lose your soul or leave and go to therapy

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They’re going to comment below that they haven’t heard this at opengov and this isn’t other employee’s experience. It is, trust me. The company has the chance to be great but they would need to get rid of all executive leadership minus a few that are truly the backbone of the company. The CRO deeply cares for people and the work, the others don’t. The mission of the company is also great if they could just get out of their own way.

      Cons

      The amount of things I’ve seen in my time here have been crazy but let’s give a few examples: - The management principles they have people read before interviews and then people suddenly back out of interviews. Wonder why? It’s because these principles are toxic. Micromanage and have conflict daily? No thanks. These are public by the way. - The first 10 minutes of every company all hands will be the CEO talking about himself and how great he is. - Laying off entire teams as a personal vendetta against their leader - Laying off these teams by telling them they have to move to an office. So they offer to move to an office for X amount of money. Company says no and then posts their job for the amount of money they asked for in the first place. Makes sense right? - The only software they built on their own doesn’t work. They grow by acquiring and then kick out the subject matter experts of said companies and then are left wondering why we no longer have experts in the products or the space - Leadership is constantly bullied so the good leaders leave - ask how many sales leaders have left in the past year and you would be shocked - Refuse to promote great people simply because they came in as outsiders from acquired companies - The attrition rate is crazy & not something you’ll see elsewhere in the industry - If you want to be promoted you have to move to an office but some people get promoted without having to move. Interesting. - Most get promoted for back stabbing their co workers and feeding information to leadership - have seen this firsthand

      avatar
      OpenGov Response
      6mo
      Thank you for sharing your candid feedback, especially after several years at OpenGov. We take your concerns seriously. We hold ourselves to a high bar because our customers, public servants, do some of the hardest and most consequential work there is, and we believe we should work just as hard in support of them. As a result, we expect managers to stay close to the work rather than avoid involvement out of a fear of micromanagement, and we encourage surfacing conflict instead of letting discomfort prevent honest conversations. We also recognize that this kind of environment, one that prioritizes direct, sometimes uncomfortable dialogue in service of our mission to power more effective and accountable government, may not be right for everyone. That’s why we share our management principles with prospective employees, so they can assess whether OpenGov is a good fit. Your perspective is heard, and we’d welcome a conversation to better understand your concerns and support you in doing your best work at OpenGov.
      3.0
      Dec 29, 2025

      Good, not for weary

      Enterprise account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great mission, great story, mostly good products

      Cons

      Tumultuous. Few people hitting quota. Does leadership care?

      avatar
      OpenGov Response
      6mo
      Thank you for taking the time to share your review. We’re glad to see our mission reflected in your experience, as everything we do is grounded in our commitment to power more effective and accountable government. We’re proud that our sales team consistently achieves strong quota attainment that exceeds industry benchmarks, and we also take feedback about internal perceptions of that attainment seriously. Our leaders care deeply about our people and their experience, and we appreciate your feedback as we continue to improve.
      Viewing 49 - 51 of 403 Reviews
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      ReviewsOpenGov reviews

      Glassdoor has 421 OpenGov reviews submitted anonymously by OpenGov employees. Read employee reviews and ratings on Glassdoor to decide if OpenGov is right for you.