Is OpenText a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at OpenText have rated their employer with 2.8 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of OpenText employees being 3.2 out of 5 stars. Search open Customer Success Manager Jobs at OpenText now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at OpenText .

Does OpenText pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at OpenText with 2.7 out of 5 stars based on 15 anonymously submitted employee reviews. This is 16.9% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at OpenText.

How happy are Customer Success Manager professionals working at OpenText?

47% of Customer Success Manager employees at OpenText would recommend their employer to a friend. This rating has increased by 96% in the past 12 months. Customer Success Manager professionals have also rated OpenText with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at OpenText?

Software Engineer (450) , Senior Software Engineer (265) , Associate Software Engineer (145) , Account Executive (119) , Lead Software Engineer (115) , Software Developer (100) , Intern (80) , Manager (77) , Senior Consultant (63) , Sales (62) , Consultant (60) , Project Manager (58) , Engineering Intern (57) , Senior Account Executive (57) , Cloud Applications Consultant (50)

What are the pros of working at OpenText according to real employee reviews?

"1) Will get a chance to work on various tech 2) Good work life balance" ((in 748 reviews)); "Great people working for a company that cared about them less and less every quarter." ((in 348 reviews)); "Good benefits and perks Option to move to other products as well if you have any interest to learn that new product." ((in 340 reviews)); "Friendly and good culture." ((in 221 reviews)); "good experience and you can definitely learn something new in the organization the work culture is good." ((in 166 reviews))

What are the cons of working at OpenText according to real employee reviews?

"Poor management and people tend to take things personally." ((in 300 reviews)); "frequent layoffs and uncertainity prevails" ((in 205 reviews)); "when people complained about low salaries among other things they prepared a plan to blame employees for been less friendly and negative towards eachothers... whatever..." ((in 175 reviews)); "Managers have so much put on them that they don’t have capacity to develop and coach employees." ((in 111 reviews)); "Bad leadership and bad CEO." ((in 77 reviews))

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OpenText Customer Success Manager reviews

2.8

47% would recommend to a friend

(15 total reviews)

Ayman Antoun

Not enough data to show CEO approval

30% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.7

Senior management

2.7

Compensation and benefits

2.7

Career opportunities

Customer Success Manager employees have rated OpenText with 2.8 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Success Manager professionals have an average working experience there. OpenText is rated 27% below average by Customer Success Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

15 reviews

3.0

Jun 22, 2020

Good APAC Culture but insignificant to CEO

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

* Great APAC team that's resilient despite being the least revenue making region * Proactive and collaborative cross-business unit to achieve win-win outcome.

Cons

* APAC region do not receive enough recognition and often being pressed as the 'least useful geo' * CEO only see numbers. They'll not consider for a second when they need to cut cost.

2.0

May 29, 2019

Acquisition has been unsatisfactory

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Typical benefits of working for a large company - fair benefits, opportunity for growth.

Cons

Travel, even when necessary to perform your job, is almost never approved. They recently acquired my company, and a good deal of what they said to expect after the acquisition has either been incorrect or unclear.

2.0

Sep 3, 2015

OpenText to be next Blackberry

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Good people, OT takes care of employees and works with you if you have issues and they are flexible.

Cons

Empire building especially in Waterloo office. Nepotism and cronyism is rampant. There are a lot of folks in Director positions that do not have the experience.

Viewing 13 - 15 of 15 Reviews

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OpenText Customer Success Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good APAC Culture but insignificant to CEO

Acquisition has been unsatisfactory

OpenText to be next Blackberry

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