Is OpenText a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at OpenText have rated their employer with 2.8 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of OpenText employees being 3.2 out of 5 stars. Search open Customer Success Manager Jobs at OpenText now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at OpenText .

Does OpenText pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at OpenText with 2.7 out of 5 stars based on 15 anonymously submitted employee reviews. This is 16.9% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at OpenText.

How happy are Customer Success Manager professionals working at OpenText?

47% of Customer Success Manager employees at OpenText would recommend their employer to a friend. This rating has increased by 96% in the past 12 months. Customer Success Manager professionals have also rated OpenText with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at OpenText?

Software Engineer (450) , Senior Software Engineer (265) , Associate Software Engineer (145) , Account Executive (119) , Lead Software Engineer (115) , Software Developer (100) , Intern (80) , Manager (77) , Senior Consultant (63) , Sales (62) , Consultant (60) , Project Manager (58) , Engineering Intern (57) , Senior Account Executive (57) , Cloud Applications Consultant (50)

What are the pros of working at OpenText according to real employee reviews?

"1) Will get a chance to work on various tech 2) Good work life balance" ((in 748 reviews)); "Great people working for a company that cared about them less and less every quarter." ((in 348 reviews)); "Good benefits and perks Option to move to other products as well if you have any interest to learn that new product." ((in 340 reviews)); "Friendly and good culture." ((in 221 reviews)); "good experience and you can definitely learn something new in the organization the work culture is good." ((in 166 reviews))

What are the cons of working at OpenText according to real employee reviews?

"Poor management and people tend to take things personally." ((in 300 reviews)); "frequent layoffs and uncertainity prevails" ((in 205 reviews)); "when people complained about low salaries among other things they prepared a plan to blame employees for been less friendly and negative towards eachothers... whatever..." ((in 175 reviews)); "Managers have so much put on them that they don’t have capacity to develop and coach employees." ((in 111 reviews)); "Bad leadership and bad CEO." ((in 77 reviews))

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OpenText Customer Success Manager reviews

2.8

47% would recommend to a friend

(15 total reviews)

Ayman Antoun

Not enough data to show CEO approval

30% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.7

Senior management

2.7

Compensation and benefits

2.7

Career opportunities

Customer Success Manager employees have rated OpenText with 2.8 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Success Manager professionals have an average working experience there. OpenText is rated 27% below average by Customer Success Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

15 reviews

1.0

Aug 1, 2024

Not a stable place to work

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

If you're smart you can get ahead because they are lacking strategic thinkers. Benefits are decent , and some roles the pay is pretty good.

Cons

Where to start this company is basically Unicron. It just gobbles up other companies and lays off everyone in it's wake. They lie about where the company is heading, change directions, then lay people off again. They preach diversity and acceptance and pretend to care about their employees but its all a sham. Run away from this place as fast as you can.

3.0

Mar 15, 2024

Good company overall

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Good management and office activities.

Cons

The salaries could be better

OpenText Response

Thank you for your feedback. At OpenText our compensation & benefits policies and programs are reviewed regularly to ensure they align with market rates and local legislation.

3.0

Aug 7, 2023

Hit or Miss

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

You get to work remotely and team mates are good people

Cons

Micro managed by the CEO, low level managers have no authority. Bottlenecks on approvals

OpenText Response

Thank you for your review. I am sorry to hear the feedback about no autonomy to make decisions. At OpenText, employees are in control of their career journeys. We have a high rate of internal movement and encourage team members to explore different types of roles and career pathways as part of their professional development.

Viewing 7 - 9 of 15 Reviews

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OpenText Customer Success Manager reviews

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Not a stable place to work

Good company overall

Hit or Miss

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