OpenText reviews

little to no work-life-balance working hard and excelling at your profession unfortunately isn't enough to get a raise/bonus/promotion – mostly about who you know and office politics. compensation is above average when hired, however if promoted within the company compensation is not within industry standards. performance reviews are supposedly tied to compensation/promotion, however they rarely reflect this. no job descriptions given to employees, no transparency to salary ranges within your pay scale. under-staffed, under-paid, expected to work longer hours and pull in massive overtime with little to no reward. extremely high turn over and frequent lay-offs.

I worked in the technical support section for a major software application -- basically, a support call center. Mostly telephone work, a bit done by email. Analysts are on a time clock every minute of the day, all day -- rather oppressive in my opinion. The productivity metric is how many calls are processed during a given shift. Very difficult to get a merit raise in OpenText, at least in my part of it. Formal, training to do the job and provide quality support to the customers is almost nonexistent. Everyone learns the job by getting on the phone with a customer, pretending he knows more than he really does, and hopes he can fly by the seat of his pants enough to learn as much as possible from each call to better support the next customer with a similar problem. The old-timers told me it takes at least one year before feeling comfortable in the job. Last, pay is on the low side.