OpenText reviews

3.2

52% would recommend to a friend

(5,612 total reviews)
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Ayman Antoun

Not enough data to show CEO approval

43% positive business outlook

OpenText has an employee rating of 3.2 out of 5 stars, based on 5,612 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OpenText employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Apr 25, 2017
Recommend
CEO approval
Business Outlook

Pros

3 weeks vacation--if you get the chance to take it. Solid legacy software--on the ECM side of the equation.

Cons

Many. First, there has been an exodus of sales support and sales engineers. This makes is very difficult to get resources for sales calls, but also, as a sales person, you are expected to do A LOT of heavy lifting on your own. Secondly, because of all the acquisitions, many products are not well-supported and/or do not have any subject matter experts within the company anymore. It is no secret that OpenText acquires companies, collapses the SG&A into Waterloo and then gets rid of as many redundant employees as possible. This is not a bad model, as CA and other software companies have run this playbook before, but once a company has come on board, it is very interesting to see how many people are really left after 18 months. Thirdly, sales compensation plans are reasonable but the hottest product, DAM you must split sales commissions with an entirely different organization. Not many companies are buying large-platform on-premise software (Net-new customers), so the best chance of getting a new logo is with the Digital Asset Management software. Too bad you only get 50%. Finally, Cloud sales are few and far between. There has been a lot of emphases placed on selling Cloud-based deals, but the reality is, very few transactions take place. This is because the Cloud team is separate from the sales team and everything must go through them in order to get a deal done. It simply takes too long and it is, too convoluted.

2.0
Jun 11, 2016
Recommend
CEO approval
Business Outlook

Pros

Creative opportunities Highly skilled, very competent so-workers Excellent products

Cons

Because they grow by acquisition, OpenText isn't a stable environment. They are constantly in flux of forcing a new workforce into their fold. They also have a tendency to layoff people in leadership positions with the "holding company" and replace them with people from the acquired company. In my opinion, this is a destabilizing behavior.

1.0
Jan 31, 2024

Dishonest, disorganized company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Pay is OK. Not competitive compared to company size/type, but OK -Enough other great people working there (all of whom are unfortunately being taken advantage of) that you could meet some good friends -Free food sometimes

Cons

This company is the biggest bait-and-switch I have ever seen in Corporate America, and I have seen a lot. First they'll recruit you promising the world. Great culture, career opportunities, etc. Their initial pay offering will be below market and they'll justify it as a big company that keeps certain strict pay bands. They'll draw you away from a well paying, stable, comfortable job by promising you the world. You will learn fairly quickly that it is almost impossible to get a decent raise, even just enough to keep up with inflation. Even if you are a good employee meeting all expectations, they use "forced curve" annual reviews. So even if you have no performance problems and no actionable feedback, if there are enough "higher performers" in your department, no raise. The "higher performers" will often have more to do with what type of work is available and/or office politics than anything within your control. This point will vary by department, but EXTREME disorganization. People being hired to report to one manager and then being switched around to report to another. This is not uncommon. There are many incompetent people working here at all levels and not much accountability for you having to do their job for them. They may (and will!) promise you that the mass layoffs they are doing will not affect your department, right up until the day that you get a call from HR saying your department was slashed by layoffs by 50%. People will be laid off despite zero performance issues. No job stability. From what I have observed, they did at least 5 rounds of sneaky layoffs, which they did in rounds stealthily so as to try to avoid mass panic and regulatory requirements. All this while touting how wonderful their latest acquisition (that caused the layoffs) will be for the company and its employees. After they lay off almost half of your department, they are also surprised when some people panic and quit, your department can't function, and deadlines are missed. So they go into full panic mode re-hiring for the well-performing employees they laid off/lost. Constant cycle of corporate over-hiring, over-layoffs, overcorrection. Absolute waste of good talent, and the most astounding lack of self-awareness by HR and the people making these decisions. Finally: absolute bureaucracy at all levels. Be prepared for every minor aspect of your job to take 5 times as long as it needs to, because of the layers of bureaucracy that persist in many departments. HR and IT are especially incompetent, but it is a company-wide problem. This company is bloated, probably beyond repair (and the layoffs don't seem to hit the departments that everyone knows are functionally useless - odd.) Advice to applicants: don't be fooled, they are the epitome of everything that is wrong with Corporate America, while they put a pleasant face and pay lip service to caring about employees, but only care about the bottom line and will treat you as poorly as is convenient. If the pay and benefits and work experience are worth it to you, take the paycheck, line item on the resume, and run without looking back as soon as you get a better opportunity.

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OpenText Response
2y
Thank you for your feedback. At OpenText our compensation & benefits policies and programs are reviewed regularly to ensure they align with market rates and local legislation. In addition, at OpenText, we provide continuous development opportunities for our leaders, to ensure they support and manage their teams efficiently to foster progression. ​Overall, we hear that team members work closely and efficiently with their managers, so we are sorry to hear that this has not been your experience.
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