Opentrons reviews

3.4

48% would recommend to a friend

(71 total reviews)

Jon Brennan-Badal

42% approve of CEO

43% positive business outlook

Opentrons has an employee rating of 3.4 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Opentrons employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

71 reviews
5.0
Jun 5, 2024
Recommend
CEO approval
Business Outlook

Pros

The team at Opentrons are super talented and friendly. Everyone is so open and generous with their time to answer questions and collaborate on solving problems. The product and robotics team are continuously working on new features to further enhance the customer experience of the hardware and software. There is great care and detail taken to ensure best-practice quality and standards of work delivered. I believe in the CEO's direction. He has a great vision for innovating Opentrons products further with the capabilities of AI to enhance the authorship phase of protocol development.

Cons

Expand the software engineering team so that more features can be delivered because the is so much to do and resource is restricted. This puts more pressure on the same individuals to deliver on tight deadlines.

1.0
May 10, 2024

A Shift in Company Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The industry that Opentrons is trying to "disrupt" is positively helping the world. There is always something to fix and keep you on your toes. There are still some fantastic people at the company.

Cons

It's become apparent that significant shifts are underway, prompting a reevaluation of the company's ethos and practices. Historically, our company has been lauded for its embrace of open-source principles and its dynamic startup culture. However, there has been a noticeable departure from these foundational values recently. The gradual transition towards a more proprietary model raises questions about our direction. Internally, there is a palpable sense of apprehension among employees, with many feeling uncertain about their future within the company. This atmosphere of uncertainty has implications for morale and productivity, underscoring the importance of transparent communication and clarity regarding organizational objectives. Moreover, there appears to be a growing disparity between the company's vision and execution. While the company once prided itself on being customer-centric, there is a disconnect between customer feedback and product development initiatives. This divergence threatens to erode the trust and loyalty of our customer base. Additionally, more structured training and support are needed for employees navigating new products, and customer-facing teams need more resources to adapt to unfamiliar technologies. The current system is leading to frustration and diminished customer experiences. In conclusion, while change is inevitable in any organization, we must remain true to the principles that have defined us. Current employees, take stock of the company's direction and ask yourself if it aligns with the original mission. Prospective employees, if you are looking for a collaborative, dynamic, open-source startup, tread lightly.

avatar
Opentrons Response
2y
Like many life science companies and tech startups in particular, our organization has experienced various stages of growth and change. We want to acknowledge your concerns about full transparency between leadership and employees, and we strive to remain as open as possible to foster a collaborative environment and a well-informed team. As we expand our product line to include proprietary offerings, we continue to value openness and accessibility as our core tenets. We stand by the innovation and integrity on our product side and the incredible work done by all of our employees to listen to customer needs and bring our ideas to the market. We will continue to prioritize both internal and external training, providing free webinars and a public knowledge-base of technical content to ensure that employees and customers can remain informed about using our products to their maximum potential. As we increase our offerings, we will also grow our available knowledge-base. We appreciate you and all of our amazing team for sticking by us as we develop. Thank you for sharing your feedback.
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Glassdoor has 76 Opentrons reviews submitted anonymously by Opentrons employees. Read employee reviews and ratings on Glassdoor to decide if Opentrons is right for you.