Optum Associate Systems Management Analyst reviews

3.3

61% would recommend to a friend

(38 total reviews)

Patrick Conway

100% approve of CEO

51% positive business outlook

Associate Systems Management Analyst employees have rated Optum with 3.3 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Associate Systems Management Analyst professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Associate Systems Management Analyst professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

38 reviews
2.0
Apr 1, 2024
Recommend
CEO approval
Business Outlook

Pros

-Relatively flexible work time/WFH -Recently provided a new floating holiday (PTO) to employees -There are *small* pockets within the company where innovation, learning, and engineering best practices are promoted and nurtured (unfortunately on the decline of late)

Cons

-The IT arm of the company now feels completely managed by finance people, who are cutting funding for and knee-capping innovation, hardening, and refactoring efforts -Management/leadership has absolutely degraded enormously the past several years - there is tangible feel that executive focus has shifted away from their employees and "doing what is right/best" to "doing what makes the most money". -Salary increases and RRP have continued to be a disappointment even when overperforming set goals (based more on feeling/nepotism than merit/value add) - barely seeing more than 1-4%. -Management and leadership does not appreciate or actively encourage process improvement, employee development/training, nor team building. Often they are active blockers to it - immediately dismissing or sabotaging efforts. Despite employee surveys and feedback for change, action is not taken and instead we are given an excuse (with little to no justification) or it is ignored in hopes that it just "goes away"

avatar
Optum Response
2y
Thank you for your review. I'm sorry to hear about your experience. Please know that we are committed to learning from your feedback. Your comments will help us to assess our actions and make any necessary adjustments for improvement.
3.0
Feb 20, 2024

Average starter job

Recommend
CEO approval
Business Outlook

Pros

- Well set expectations and responsibilities - Managers are willing to help employees learn - Efficient collaboration among internal teams and management

Cons

- On-call hours (wasn't told about this when I was hired) - Lack of on-call/OT pay - Poor communication both internally and externally

5.0
Oct 2, 2023
Recommend
CEO approval
Business Outlook

Pros

- Lots of work from home possibilities - Pay is good

Cons

- Badly managed support department, lacking appropriate support tools - Too many outdated technologies slowing down problem resolutions - Lots of complex support issues with not enough staff to handle them - Need to learn lots of healthcare specific technologies

Viewing 7 - 9 of 38 Reviews

Glassdoor has 17,112 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.