Is Optum a good company to work for as a Recovery Resolution Representative?

Recovery Resolution Representative professionals working at Optum have rated their employer with 3.2 out of 5 stars in 34 Glassdoor reviews. This is a lower than average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Recovery Resolution Representative Jobs at Optum now and start preparing for your job interview by browsing frequently asked Recovery Resolution Representative interview questions at Optum .

Does Optum pay Recovery Resolution Representative employees well?

Recovery Resolution Representative professionals rate their compensation and benefits at Optum with 3.1 out of 5 stars based on 34 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Recovery Resolution Representative salaries at Optum.

What are the top reviewed jobs at Optum?

Software Engineer (1142) , Senior Software Engineer (721) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (188) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (131) , Associate Director (128) , Medical Coder (128) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (115)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1933 reviews)); "Remote and Dynamic work environment good benefits" ((in 858 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 691 reviews)); "Flexible work from home schedule" ((in 590 reviews)); "Good culture and policies" ((in 572 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 623 reviews)); "Low salary and very low yearly increases" ((in 419 reviews)); "Frequent layoffs and no warn notices." ((in 312 reviews)); "No bonuses and cost of living raise is not sufficient" ((in 168 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 135 reviews))

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Optum

Optum Recovery Resolution Representative reviews

3.2

63% would recommend to a friend

(34 total reviews)

Patrick Conway

Not enough data to show CEO approval

35% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Compensation and benefits

3.1

Career opportunities

2.6

Senior management

Recovery Resolution Representative employees have rated Optum with 3.2 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Recovery Resolution Representative professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Recovery Resolution Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

34 reviews

4.0

Mar 16, 2022

Senior Recovery/Resolutions Representative

Senior recovery/resolution representative

Recommend

CEO approval

Business Outlook

Pros

Self development opportunities Promote from within

Cons

Pay Work/Life Balance Workload Yearly bonus incentives are low

2.0

Jan 29, 2022

High turnover rate in management and employees

Senior recovery/resolution analyst

Recommend

CEO approval

Business Outlook

Pros

PTO is decent and accrued biweekly. Team environment driven and 100% remote.

Cons

The FWAE Commercial department has a very high turnover rate for management and employees. The training is the worst I’ve ever encountered in years which I believe is why the turnover rate is extremely high for both management and regular employees. This department has leaders in charge who are not qualified for these positions resulting in frustration among many of the team. Productivity outweighs quality in this department as well as actual skill needed to do the job. The level of micromanaging is beyond anything I’ve ever experienced in my past jobs. I would not recommend this job or department to my worst enemy.

4.0

Jan 10, 2022

Not too bad, not too good

Senior recovery/resolution representative

Recommend

CEO approval

Business Outlook

Pros

pto, growth opportunities, annual reviews

Cons

high call volume, non-flexible scheduling

Viewing 22 - 24 of 34 Reviews

Jobs at Optum

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Clinical Documentation Integrity (CDI) Specialist

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Optum

Optum Recovery Resolution Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Senior Recovery/Resolutions Representative

High turnover rate in management and employees

Not too bad, not too good

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