Optum reviews

3.4

55% would recommend to a friend

(15,589 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,589 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews
1.0
May 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Can't think of one other than if you work for them you become one of them

Cons

HR can't make a decision, Management can't change the decision HR didn't make. Stupid policies prevent work from getting done

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent but not worth it.

Cons

Very driven on productivity and numbers. Not focused on quality patient care. You are responsible for your attached doctors inbox. Plus calling the patients every month. Plus your own inbox. Plus seeing walk in patients and reaching your own productivity. It’s impossible to get this done with a 40 hour work week.

1.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work arrangements. The company's stock performance appears to be a major focus and may appeal to those primarily interested in shareholder returns.

Cons

This is, without question, the most toxic workplace I have ever had the displeasure of working for. During my time here, there have been rolling layoffs that seem to continue year after year, creating a constant atmosphere of fear, uncertainty, and low morale. Employees are repeatedly asked to do more with less while watching colleagues disappear in wave after wave of workforce reductions. My team’s senior leadership culture is defined by severe micromanagement and a deep lack of knowledge, skills and experience in the areas of the business and teams they are leading. Many leaders seem more interested in taking credit for the work of their teams than supporting or developing the people actually doing the work. Trust is scarce, and decision-making is often disconnected from frontline realities. What troubles me most is the disconnect between the company's stated mission and what I observe in practice. Financial performance and shareholder value consistently take precedence over employees, patients, and the broader goal of improving healthcare delivery. Watching ongoing workforce reductions, including physicians and healthcare providers, while healthcare access challenges continue across the country is deeply discouraging and concerning. This environment leaves everyone questioning whether the organization's priorities are truly aligned with the values it publicly promotes. I would not recommend this company to anyone seeking an ethical, supportive, mission-driven healthcare environment. There are far better places to build a career in healthcare.

Viewing 337 - 339 of 15,589 Reviews

Glassdoor has 17,063 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.