Optum reviews

Where should I start? The pay doesn't seem decent anymore when you realize that you are expected to be on call on top of your regular 40 hours a week. Working nights and weekends is a regular occurrence. My lead would call me daily at home for special projects. Also, I found they HAD to be flexible with in-office hours because they were imposing so much on my personal time. Nepotism ran rampant in the company. Everyone was related to everyone at QSSI, whether by blood or marriage. I felt a lot of the employees on my floor would not speak to me because I am not Indian. The project I was on was poorly managed which caused all the deliverables to be late. The schedule was poorly constructed and leads would not do what they were supposed to do in a timely manner. When they finally did complete their portion(s), the rest of us were expected to scramble, work evenings and weekends to get the deliverable out as soon as possible. However, while we were working hard, we were cutting corners and not providing a good product to the client. Every deliverable we sent to CMS was returned with scathing comments. A lot of sub par employees were hired to fill a huge need for bodies. Instead of getting rid of the poor employees, this company just makes the efficient employees work harder. No motivation from management. Despite working tons of overtime, my PM never said thank you, never uttered a nice word. He only said something when he was displeased. The CMS people we had to deal with were rude. I understand we kept providing them with sub par deliverables, but there is a professional way to respond. Deb Seate needs some sensitivity training.

Optum apparently believes we are so far in the red we cannot hire enough staff to not mentally break the staff at the office, still wanting to provide quality care for our patients but at the expense of our own time with our families, neglecting lunches daily, forced to take on the job of 3 people because it's "not in the budget" to hire more staff but we can totally bring on more providers completely ignoring staff continuing to leave or stress so much it makes them physically ill due to the lack of more staff to support the ridiculous patient load this company expects the providers to meet while we have to complete all of the loving parts. The worst insurance I have ever seen, worst benefits, severely underpaid, they took away pharmaceutical samples hindering trial periods for patients, completely got rid of oncology, pain management, and neurology from most offices. Took away a "budget" for heaven forbid a small celebration for workers busting their butt to meet unrealistic demands, yet can spend so much on corporate offices that are not even staffed. Not sending applications to offices because they don't have an MA but meet every other requirement and will obtain one but they immediately get filtered out. Family practices are struggling and screaming for help, it's profit over mental health, work life balance and patients every time and it shows