The management here was horribly incompetent; I felt like a middle schooler would've had a higher IQ and probably better overall judgment concerning how to train staff. They give you minimal training and place a HEAVY emphasis on average handle time over carefully listening to customers. As long as you're off the phone in five minutes, they couldn't care less whether or not the customer is satisfied. I worked in the AARP membership department. We were told to give bogus, scripted responses to customers, and if we didn't say the script verbatim, we were immediately reprimanded and penalized.
My manager straight up told us "this job is like McDonalds. Give the person what they want and get off the phone as fast as you can."
They were horribly unprofessional and half the time didn't know the products as well as the customer service reps did. There's minimal room for advancement, and you hardly get any significant recognition or incentive bonuses for high performance metrics.
They also made us keep our cellphones and personal items in LOCKERS. We were not permitted to have any paper on the floor with us, as this could lead to reps violating HIPPA terms and potentially stealing information from customers.
They treated us like children and constantly talked down to us.
STEER CLEAR OF THIS PLACE.