This is the worst job.
Pros
Steady paycheck. Very great coworkers.
Cons
You will be micromanaged by your supervisor, especially if your supervisor is new or is close to upper management. You will not manage your time and you will not see an increase in your salary. The job will make you feel like you’re an intern and you won’t have any autonomy. The company opens up a helpline which you will get calls on, in addition to the normal EAP members, and you will be stressed and fatigued all day. Expect suicidal callers regularly. Requesting time off is so stressful and must be done a year in advance, and you might as well plan on calling out to manage your own growing depression. At any given time, 5-6 of your coworkers will be on disability for stress leave. You will not be able to conform and adhere to your schedule, and don’t think about bonuses. You will not get a bonus. This is the cheapest company and EAP is the worst division. Some supervisors take great pleasure in admonishing your work and you will never get praise or thank you for helping members deal with incredibly stressful lives. It’s all part of the job and the adage “members are at the heart of what we do” is BS. The idiom should read “adherence to schedule is the heart of what we care about”. I have worked here for 2 years and have hated it for 2 years. I’ve finally found a new job and put in my notice. If you like doing therapy and connecting with people, this is not the job for you. If you like being a glorified call center rep, this is your job.if you attempt to change supervisors, you will be retaliated against. You will likely get written up during your work here. Expect to feel very low and lose your confidence. You don’t matter here. Your time is not your own. The company will not pay you well and you will constantly be fatigued.