Is Optum a good company to work for?

Optum has an overall rating of 3.4 out of 5, based on over 17,115 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 56% of employees would recommend working at Optum to a friend and 47% have a positive outlook for the business. The best reviews about Optum have been left by employees working as Intern , Senior Data Engineer and TDP Associate .

Does Optum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optum employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Optum. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Optum?

56% of Optum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optum 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Optum?

Software Engineer (1142) , Senior Software Engineer (722) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (188) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (131) , Medical Coder (129) , Associate Director (128) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (115)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1895 reviews)); "Remote and Dynamic work environment good benefits" ((in 854 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 673 reviews)); "Flexible work from home schedule" ((in 596 reviews)); "Good culture and policies" ((in 589 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 619 reviews)); "Frequent layoffs and no warn notices." ((in 301 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 134 reviews)); "Poor communication both internally and externally" ((in 87 reviews)); "too much favoritism" ((in 64 reviews))

What are employees saying about Optum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optum layoffs and their outlook for job security at Optum in 2026.

What are the top reviewed Optum locations?

Minneapolis , Eden Prairie , New York , Boston , Atlanta , Los Angeles , Tampa , Phoenix , Minnetonka , Nashville , Dallas , Washington , Las Vegas , Chicago , Houston , Denver , Raleigh , Columbia , Seattle , Basking Ridge , San Juan , San Diego , Irvine , Hartford , Austin , San Antonio , Franklin , Schaumburg , Charlotte , Orlando

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Optum

Optum reviews

3.4

56% would recommend to a friend

(15,634 total reviews)

Patrick Conway

50% approve of CEO

47% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Work/Life balance

3.3

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

2.9

Senior management

Optum has an employee rating of 3.4 out of 5 stars, based on 15,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16K reviews

2.0

Jul 17, 2019

Outpatient behavioral health care advocate

Care advocate

Recommend

CEO approval

Business Outlook

Pros

Able to work from home

Cons

Full time work doing utilization reviews for routine outpatient psychotherapy. 20% of all review must be referred to a 'higher level review' which is code for denying ongoing outpatient therapy. If you don't refer 20% of cases for those higher level reviews or 'peer reviews' you won't be meeting your metrics and could be let go. The whole department is a scam. It's meant to 'offer savings' to employers who offer Optum to their employees, but really it's a way to deny outpatient therapy to members to put more money in the CEO's pocket.

4.0

Jun 21, 2019

Optum is above average

Lean consultant

Recommend

CEO approval

Business Outlook

Pros

Big, thousands of jobs, and interesting

Cons

Some bad managers, constant change, some archaic systems

2.0

Jun 19, 2019

Poor Leadership, Tribal Mentality

Regulatory affairs manager

Recommend

CEO approval

Business Outlook

Pros

It's a growing company with access to a huge amount of healthcare data through its relationships with UHC and other customers. Flexible working arrangements and decent benefits.

Cons

Constant reshuffling; no institutional knowledge in many areas; leadership positions are consistently filled by people who have no experience in that area; loyalty and years with the company are valued more than actual performance; legal, compliance, and human capital teams are unreliable - you cannot count on them to handle issues that are raised.

Viewing 631 - 633 of 15,634 Reviews

Jobs at Optum

Customer Service Representative

Associate Clinical Administrative Coordinator

Medical Coder - Observation

Patient Care Coordinator

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Optum

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Ratings by category

Ratings by demographic groups

Reviews by job title

Outpatient behavioral health care advocate

Optum is above average

Poor Leadership, Tribal Mentality

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