Optum reviews

3.4

56% would recommend to a friend

(15,630 total reviews)

Patrick Conway

49% approve of CEO

46% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,630 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews
1.0
Dec 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Freedom Work Life Balance Work From Home Option

Cons

Hiring Process - Hiring Contract to Hire doesn't mean we are hiring right folks. No talks about culture, hiring a good developer is fine, but you need to check if he matches the culture. Due to this negligence by Managers, no one takes ownership nor think to innovate things. Its like hiring robots that perform duties written on user story, no communication or collaboration. It used to be really good and lively. Now we lost it. We are hiring 3rd Grade developers in this process. Management - I see tons of good developers leaving and management looks like least bothered about it. At least have courtesy to check what you didn't do right, what you can do better to make other stay. Growth - absolutely null. Managers have their headset sticked to their heads and each of them over 2000 devs reporting. At a bare minimum, I expect to have 1:1 with my Manager and check about my performance and where I can grow, what I need to do better, etc. All I get is you are doing great, but at the end of the year, I end-up with no-promotion. if I'm doing so well, why I didn't get promotion, no one answers. Its definitely not based of performance. Expect to be stagnant at a specific role forever regardless of consistent performance. Bad Management of Resources - Hire a Java Dev contractor and ask him to do DBA work, Hire a UI developer and ask him to do DevOps, hire a DBA and ask him to write Java code, hire a Java dev and ask him to write UI code, hire a Dev and make him write automated tests without proper training. What are we trying to do.... No clarity, No target. We are hiring Junior Devs and expecting them to be take ownerships. If we want to hire an all-rounder, we need to strengthen the Hiring Process. Mind-set - Few teams are really doing well, while most of the other team’s mindset is so depressing, that they are not ready to share knowledge, siloed, business (PMs) are the worst. Too many ReOrgs and lay-offs just to showcase numbers that we are doing really well. Bad Quality of Products - Management prefers to acknowledge number of story points accepted than quality of the product. Its always numbers game. I worked of different products and every product is a failure, fragile and ready to be doomed. Managers and their own lalaland - Managers don't have up-right knowledge about their own products and teams, I see most of the managers don’t really understand business or involve with team to understand how they feel, what are we doing, how is team performing or try to bring in positive environment by improving things. Isn't it the duty of the manager to take care of the folks in the team and make sure if they are okay or give appreciation/feedback based on their performances? False promises - If you hire immigrants, its your responsibility to take care of their immigration. If you can’t handle it please don’t hire them. Projects - Good Projects always have budget cuts, worst projects with worst quality code lasts for over a decade. Pay - Below Par pay.

3.0
Dec 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Coworkers, management and senior leadership tend to be technically competent and motivated. Excellent opportunity for volunteer work. The help desk/incident management system is solid. 401k has good investment options if you do your research and select funds with low administration fees.

Cons

Work/life balance is awful. Regular deployments/break fixes that must be scheduled late at night, often on weekends--nearly always on weekends during open enrollment as well as later (>10PM) start times. Senior leadership deemed telecommuting to be unnecessary so that is not an option for many employees. Some of office buildings have open, unassigned seating, resulting in a loud environment. Senior leadership reduced the stock purchase plan discount from fifteen percent to ten percent this year. Reimbursement for work related cell/internet use was removed years ago. U.S. based full-time positions are steadily being eliminated, including open requisitions for full-time personnel. Non U.S. personnel are favored for new positions. No payout for unused paid days off if you leave the company (or get terminated, which is frighteningly easy, as we are often reminded by mid-level management)--you either use it or lose it. 40 hours may be carried over from year to year, and they ask you to donate unused time for people who have major life events, instead of providing it themselves. Holidays are inflexible. MLK Jr. day, Memorial Day, 4th of July, Labor day, Thanksgiving (2 days) and Christmas (1 day). The health care plan does not compare favorably to anyone I know. (Granted, this is a small sample size.) Technical inconveniences are everywhere; however, that is mostly due to the robust security. Two minutes to boot up your PC (occasionally 10-30 minutes.) Ten seconds to get to a login prompt on your PC. Twenty seconds to open a web browser. Constant 25% CPU use for the office display software. The IM software regularly fails to work for phone calls. There are *three* separate time entry systems that you must use: One system for normal time entry. Two systems if you take a day off. A third (Agile) for your daily tasks. I am extremely hesitant to write this review since it is primarily negative. If my identity is discovered, I expect my employment to be terminated. I enjoy my job and take pride and satisfaction in my work, but the environment itself is becoming toxic.

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