Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Optum

      Engaged Employer

      Optum reviews

      3.4

      55% would recommend to a friend

      (15,556 total reviews)

      Patrick Conway

      45% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      Optum has an employee rating of 3.4 out of 5 stars, based on 15,556 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      16K reviews
      3.0
      Jun 15, 2022

      Too Big, Too Complicated

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, many positions are work-from-home, outstanding technology and 24/7 tech support.

      Cons

      Optum is a United Healthgroup company, HUGE corporation, very process-driven. After almost 15 years, I'm opting for a smaller company where I can feel closer to my results. Optum is too big, too complicated, too difficult to get any real work done. So invested in the technology and all the ways to communicate, that it's easy for your ENTIRE job to become communicating... never having enough time to do your actual work. Bigger isn't better. Lastly, work at home can be deceiving... you're actually ALWAYS working. Company doesn't really walk the talk about balance, everyone works at all hours of day and night.

      2.0
      May 27, 2022

      Call Center with a fancy title

      Patient care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Impossible to get fired from the company (that's what my trainer told me on graduation day) training is 6 weeks long and it's very thorough. The health insurance is cheap on your paycheck. Since it's a healthcare company I think it's discounted. Benefits start right away. If you work inside the United Healthcare building there is a credit union that is easy to sign up with, as well as a cafeteria with healthy food options. They also have a Starbucks inside.

      Cons

      You are expected to finish your calls fast, management is constantly breathing down your neck. I truly didn't feel like I was a patient care advocate because any time I attempted to go above and beyond for a patient I was pulled aside due to my calls going over the 2 minute standard. Very little PTO, low salary, exhausting days of angry sick people yelling at you.

      3.0
      Apr 29, 2022

      Metrics focused

      Rn case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunities to work from home

      Cons

      Everything comes down to your metrics. There is no value in being a good nurse and taking care of your members.

      Viewing 169 - 171 of 15,556 Reviews
      Related searches: Optum jobs | Optum salaries | Optum benefits | Optum interviews | Optum conversations
      ReviewsOptum reviews

      Glassdoor has 17,028 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.