Is Optum a good company to work for?

Optum has an overall rating of 3.4 out of 5, based on over 17,044 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 55% of employees would recommend working at Optum to a friend and 46% have a positive outlook for the business. The best reviews about Optum have been left by employees working as Intern , Senior Data Engineer and TDP Associate .

Does Optum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optum employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Optum. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Optum?

55% of Optum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optum 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Optum?

Software Engineer (1139) , Senior Software Engineer (717) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (187) , Director (184) , Business Analyst (181) , Registered Nurse (143) , Manager (140) , Data Engineer (130) , Associate Director (127) , Medical Coder (127) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (112)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1904 reviews)); "Remote and Dynamic work environment good benefits" ((in 855 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 680 reviews)); "Good work life balance and we can work from home" ((in 601 reviews)); "Good culture and policies" ((in 572 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 620 reviews)); "Frequent layoffs and no warn notices." ((in 301 reviews)); "No bonuses and cost of living raise is not sufficient" ((in 154 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 138 reviews)); "Poor communication both internally and externally" ((in 87 reviews))

What are employees saying about Optum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optum layoffs and their outlook for job security at Optum in 2026.

What are the top reviewed Optum locations?

Minneapolis , Eden Prairie , New York , Boston , Atlanta , Los Angeles , Tampa , Phoenix , Minnetonka , Nashville , Dallas , Washington , Las Vegas , Chicago , Houston , Denver , Raleigh , Columbia , Seattle , Basking Ridge , San Juan , San Diego , Irvine , Hartford , Austin , San Antonio , Franklin , Schaumburg , Charlotte , Orlando

Optum reviews

3.4

55% would recommend to a friend

(15,569 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Work/Life balance

3.3

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

2.9

Senior management

Optum has an employee rating of 3.4 out of 5 stars, based on 15,569 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16K reviews

1.0

Apr 19, 2024

Ethics gone, company dysfunctional

Therapist

Recommend

CEO approval

Business Outlook

Pros

Rumors of better benefits coming (most are skeptical if they ever will)

Cons

-your license may be at risk -pressure to act unethically -poor respect for employee input when making strategy -systems are a mess

1.0

Apr 8, 2024

Neverending Back to Back Calls

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Teammates were awesome & I learned a lot about Medicare supplement plans. Most members were very nice on the phone.

Cons

Supervisors could be nice but others were just horrible. They only cared about getting you to become a robot. When you had to call escalation to get help with a question, they acted like you were a stupid idiot & annoyed that you were even bothering them to do their job. Pay was lower than industry standards & the back to back calls without even a millisecond break in between was enough to cause me to have a mental breakdown. Only offered 2 - 15 min breaks & 1/2 hr lunch break in a 9 hr day and all 3 breaks flew by with the blink of an eye. With the amount of stress we had to deal with, a 1 hr break would have really helped. Had to quit to save my sanity.

Optum Response

2y

Thank you for your review. I'm sorry to hear about your experience. Please know that we are committed to learning from your feedback. Your comments will help us to assess our actions and make any necessary adjustments for improvement.

2.0

Apr 5, 2024

Enter at your own risk

Telephonic rn case manager

Recommend

CEO approval

Business Outlook

Pros

Work from home; starting pay

Cons

You will fully know what "micro-management" means after working this job. Impossible metrics. You are expected to work through your lunch and your break and after your shift. After taking account for all the overtime you are expected to work and don't get paid for, your "salary" is far less that what you thought. There is a reason most people don't stay with this company.

Optum Response

2y

Thank you for your review. I'm sorry to hear about your experience. Please know that we are committed to learning from your feedback. Your comments will help us to assess our actions and make any necessary adjustments for improvement. We are committed to fostering a supportive work culture that promotes trust and empowerment within our teams

Viewing 223 - 225 of 15,569 Reviews

Jobs at Optum

Pharmacy Billing Representative

AI ML Engineer - Remote

Optum

Optum reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Ethics gone, company dysfunctional

Neverending Back to Back Calls

Enter at your own risk

Jobs at Optum

Optum reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Optum

Optum reviews FAQs