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OrderAhead

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OrderAhead reviews

3.4

55% would recommend to a friend

(55 total reviews)

Jeff Byun

56% approve of CEO

47% positive business outlook

Ratings by category

3.7

Culture & values

3.6

Senior management

3.4

Career opportunities

3.3

Work/Life balance

3.1

Diversity & inclusion

3.0

Compensation and benefits

OrderAhead has an employee rating of 3.4 out of 5 stars, based on 55 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OrderAhead employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

55 reviews
1.0
Feb 24, 2015

Delivery Driver (there is much better out there)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Flexible Hours (meaning two shifts LUNCH 10:00am- 1:30pm or DINNER 4:45pm- 9:30pm)

Cons

-Total lies about how much money can be made......average about $15-$18/ hour at best -Must reach 35+ deliveries to qualify for gas reimbursement which isn't even up to the recommended national minimum of $0.55/ mile (company tries to spin this by saying the $0.42/ mile they offer is a perk because you can write off the difference of $0.13/ mile on your taxes) -Company says they track your miles, however they only use the GPS distance estimate while on a delivery meaning if you have to drive around for 2 miles to find parking or because food isn't ready, this is not tracked or applied to mileage - Tips from customers in the application are split 50/50 by default with the driver and the restaurant, this is never made abundantly clear to customers and results in lower tips **(Who tips the restaurant on a delivery?!?!)** -Driver support often sends delivery information late........ resulting in late food delivery and lower tips with unhappy customers (often they give fake reasons for late delivery to customer which reflects poorly on drivers but they don't care because they don't work on tips) -Rarely does the driver support team have any knowledge of the areas they are over seeing which leads to poor coordination and late deliveries (ex: sending vehicles into downtown SF for a lunch delivery, anyone who knows the city should realize this is a near impossible task due to parking and traffic)

avatar
OrderAhead Response
11y
Hi there! I'm so sorry that you had such a poor experience working with us. I'm going to pass along your feedback to our delivery team so we can do better in the future. I do want to say though: all tips on delivery orders go to you guys, the drivers! No split there. :) --Heidi
1.0
Feb 20, 2015

Cheated

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work your own schedule. Flexible to the hours you can work. Potential to make a lot of money, but who knows what you've made. They offer a bonus

Cons

The application for drivers constantly crashes. There is always some sort of error popping up as well. Constantly kicks you out of driver mode. You have absolutely no way of knowing how much you have made. If a customer tips you, you have no idea that they tip you. You just have to trust that order ahead will actually pay you that tip. They offer 12$ an hour if you don't make enough tips. However you have no idea if you actually made any tips! For all anyone knows you made 50$ in tips, but they decide to keep all of that and just pay you out 12$ an hour. Almost every single app out there has a tally for how much you are currently making, except for order ahead. And there is no way for you to figure out if this is how it's always been. As you have to sign a ND at the beginning, no one dares to talk about their experiences out of fear for Order Ahead coming after them. Emailing driver support is completely hit or miss. Either they'll respond to you within the hour, or they'll take days to get back to you. After less than a week for this "company" I quit. It's entirely too shady.

avatar
OrderAhead Response
11y
Hi! I'm so sorry that you feel like we were actively trying to hide anything from you. Our driver app is a work in progress, and we welcome any feedback from our drivers on making processes better. As a company, transparency is hugely important to us, and we are actively working on better systems of communication for our drivers, because you're all important too! Also, I know you may not trust me when I say it, but I want to make it clear that all tips on delivery orders go to our drivers. --Heidi
5.0
Jan 23, 2015

Amazing Place to Work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fantastic Management Team Dedicated company throughout Will not stop until they succeed...which they are Funnest place I have ever worked. I have not laughed as hard as when I am working with OrderAhead peeps!

Cons

You know what you are getting into when you join a start-up. OrderAhead is on the path to success because it focuses on excellence in everything. Don't plan to work there and expect to coast by. The company is a family but they also make sure to hold everyone accountable. You will grow and learn but will be pushed. This is a Con for people that shouldn't be in start-ups, but a Pro for those wanting to join a company that is making waves because of the people they hire.

Viewing 43 - 45 of 55 Reviews
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Glassdoor has 60 OrderAhead reviews submitted anonymously by OrderAhead employees. Read employee reviews and ratings on Glassdoor to decide if OrderAhead is right for you.