Osaic reviews

2.5

29% would recommend to a friend

(455 total reviews)
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Jamie Price

31% approve of CEO

24% positive business outlook

Osaic has an employee rating of 2.5 out of 5 stars, based on 455 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Osaic employee rating is 31% below average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

455 reviews
3.0
Apr 28, 2021

Real Talk

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company has great potential. There are scores of talented and dedicated employees across the country who are truly committed to the success of the financial professionals who have chosen to do business with AG wealth management firms. Because the organization runs so lean, working here was a tremendous opportunity to remain challenged, be productive, learn, innovate, and grow professionally.

Cons

AG was ill prepared to take on the acquisition of Ladenburg. Understandably, the pandemic was a complicating factor. But over a year after the merger/acquisition, many employees were working from home, often with equipment they purchased themselves or already owned, without reimbursement or even a uniform policy to address the investments an employee needed to make to do their job. While working from home was a welcome opportunity (they previously did not trust employees to do that unless you’d been in a remote contract agreement, or your manager would make an exception from time to time), in 2020 and through 2021, call volumes and workloads were higher than ever. During that same period, post merger, there was uncertainty about future compensation structure, compensation “leveling” was supposed to occur (and was either never done or never communicated about), and the added stress of seeing quite a few people “downsized”, while seeing other departments remain understaffed and drowning. Yet, during that same period, the organization spent quite a bit of money on new executive-level hires. For all of the “streamlining” in other areas, the top heavy structure created a clunky communication and decision-making structure, an inability to be nimble, and quite a bit of disconnect between the executive-level corporate talking points, the frontline experience of their employees, and the feedback those employees were getting from financial professionals. That’s a recipe for a drain on morale. Compensation is fairly low for the industry, with disproportionately high expectations and sophistication expected relative to what they’re willing to pay employees. This is short-sighted from a corporate standpoint because turnover is expensive and a drag on productivity.

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Osaic Response
5y
Thank you for your thoughtful observations and suggestions. Integrations of companies present challenges, and we continue to address these issues to become a stronger and profitable combined entity.
3.0
Nov 20, 2020

Great Experience

Recommend
CEO approval
Business Outlook

Pros

Good place to get experience . Good leadership. Awesome Benefits.

Cons

They will fire you for corporate restructuring. They tend to hire white male and female for senior positions with less experience than minority counterparts. Phony champion of diversity,

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Osaic Response
5y
We appreciate your review. I would like to provide some clarity regarding corporate restructuring. Company reorganizations are common in all companies and all industries, and we don’t “fire” individuals in that sense. From time to time, we may eliminate positions as we work to ensure we have the proper roles and structure to provide a best-in-class experience to our financial professionals. When this does happen, we provide severance and outplacement support. We endeavor to manage the process with dignity and respect. It is important to note, however, that Advisor Group overall is on a growth trajectory, adding new roles year over year. Regarding hiring, we post positions and have competitive processes for internal movement and external hiring to ensure the best talent is hired for every position. In 2020 we’ve filled over half of all of our positions with internal talent, and we are proud that employees have career opportunities within the company.
1.0
Oct 31, 2019

Hit or Miss!

Recommend
CEO approval
Business Outlook

Pros

It all depends on which department or broker-dealer you are with.

Cons

- Just a huge call center. Advisors are at liberty to call all home office departments, usually with irrelevant questions. - No accountability; you can grind from 9-5 or be on social media all day, managers won't notice. - Roles and responsibilities are fluid. What's documented (including the intranet ) is outdated, contradictory or just meaningless. - "Not our responsibility" is heard almost everyday. So many policies, procedures and initiatives are flawed due to being created in a vacuum or half-baked.

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Osaic Response
6y
I reached out to our Chief Customer Experience Officer, Lori, Love, and she shared "We appreciate direct feedback, and you've identified opportunities - many of which are already in the works. We're growing which means there are growing pains and that some of what we need to do isn’t easy. We are developing leaders, which includes you, as we believe everyone leads from his or her position. If your peers aren’t meeting our standards of service, you are empowered to be part of the solution and have a conversation with them. We are focused on delivering improved content and training in support of advancing the Advisor Experience across AG, and asking everyone to be part of the solution. I am confident we are working though these opportunities together, and we are all incredibly excited about what’s ahead of us. While we may have operational processes that work like a call center, we are committed to being far more than that and strive to become a true solution center for our advisors. I hope you'll be part of our journey and a contributor to the solutions. I invite you to reach out to me directly."
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