OuterBox reviews

Agency life is fast-paced with lots of moving parts, which may not be for everyone. Work-life balance quickly became a larger concern once acquiring more client-facing responsibilities, so staying on top of your work load and communicating honestly is important. The company is also growing incredibly fast, especially during the 10 months I was a part of the team. With that, comes the inevitable growing pains as the team gets larger, management changes, and responsibilities change hands.

Buyer beware - the phrase "we're growing" is just HR spin for hiring. They're never growing in staff, they're constantly hiring to backfill the people who continuously quit. You're bound to find negative aspects to any job, whether you're in the corporate world or at an agency. Most of the time those negatives can be overlooked because the positives far outweigh the negatives. Sadly, at OuterBox, this wasn't the case. The numbers don't lie, during my tenure at OuterBox, EIGHT members of the SEO team (Strategists, Writers & Specialists) left the company and within the six months following my departure, an additional SEVEN members of the SEO team left. This is not an accident. OuterBox has some major retention issues, most of which are fueled by a poor management team and an executive leadership team that makes knee-jerk decisions and poorly thought out forced processes that are forgotten just about as quickly as they were mandated. The managers and senior strategists of the SEO department are the last to jump in to help others, if at all. These folks are happy to go home after their 8-5 day and let the rest of the team toil away working 70+ hours a week, just to stay afloat. That is not management or leadership. All the while, the sales team continues to sign new clients, much to the dismay of the overburdened & overworked SEO team.