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      PENFED Credit Union

      Engaged Employer

      PENFED Credit Union reviews

      3.3

      58% would recommend to a friend

      (1,038 total reviews)
      avatar

      James Schenck

      58% approve of CEO

      51% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Work/Life balance

      3.4

      Compensation and benefits

      3.2

      Senior management

      3.0

      Career opportunities

      PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Jul 25, 2016

      Zero regard for staff

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This could be a really great place for people to start their careers as there is a variety of opportunities to grow, but management rarely nurtures that growth.

      Cons

      Constantly in fire drill mode. Everything is a crisis according to Executive leadership. My department was berated regularly (and sometimes publicly) by leadership and treated like cattle. Staying late was not a question, it was expected, regardless of personal commitments (like picking up your children...). Way too many 12+ hour days. Due to several staff resigning, I was assigned two addition jobs' worth of responsibilities with no compensation. Everyone was expected to be on-call all the time because management chose to work all hours of the night. Benefits are a joke: virtually no time off and health insurance doesn't cover much.

      1.0
      Feb 3, 2016

      Great CEO, terrible job

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The CEO is a fireball, and wants to really move this company forward! Loved working for him! Really upgrading technology and services to customers.

      Cons

      Some leaders are uneducated and have been in their role so long they have lost touch with workforce and have zero idea how to do their job, simply sit in a chair, hoard responsibility, and collect a paycheck.

      1.0
      Jul 30, 2024

      Poor Leadership and lack of Growth

      Underwriting
      Recommend
      CEO approval
      Business Outlook

      Pros

      Option to work remotely and 37.50 work week

      Cons

      Most of leadership hopped over to Penfed from USAA. Hard to discern what is actually Penfed values/culture. The only time we hear from Underwriting leadership is during virtual town halls and layoffs. Underwriting leadership (Directors and Head of UW) is a complete catastrophe and requires a complete overhaul. Get rid of them all and start fresh. Outdated technology, horrible piecemeal training, extremely poor leadership, left doesn't know what right is doing, Penfed Mortgage Ops is unstable and won't be around much longer. Do yourself a favor and don't work for Penfed.

      avatar
      PENFED Credit Union Response
      1y
      We appreciate your transparency. Thank you for taking the time to leave a detailed comment.
      Viewing 112 - 114 of 1,038 Reviews
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      ReviewsPENFED Credit Union reviews

      Glassdoor has 1,141 PENFED Credit Union reviews submitted anonymously by PENFED Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if PENFED Credit Union is right for you.