PENFED Credit Union reviews

When hired was promised although some departments work 37.5 hours a week that wasn’t the case for mortgage . For the last few months only underwriting has been restricted to work 37.5 hours a week and still expected to hit the same Metrics . Most of the responsibility of the loan falls on us even though 85% of the processors have little to no concept of processing/guidelines or how mortgage in general works. Files are constantly sent incomplete with key pieces of data missing . Unless you ask for something down to the exact wording their management finds a way to blame underwriting. Their work is mostly sloppy and it feels like we are babysitting them most of the time. They’re also allowed to work OT because they’re not able to complete their basic job functions within 40 hours. Updates aren’t communicated - guideline changes/procedures changes outside a general email sent maybe once or twice a month. Pay raises and promotions have been promised and the back peddled more than once for me personally Most of my colleagues log off daily mentally exhausted and riddled with anxiety. Layoffs have happened more than once in 6 months though we were promised it wouldn’t happen after the first time . This really feels like a backfire when they kept hiring last year even though we were adequately staffed .

Employees who are performing above average are forced to work in-office when there's nothing done differently in-office that can't be done at home. For example, team meetings are still held via chat/video instead of in-person. Management isn't always in-person either so if they don't have to be there why should the front-line employees. With so many other companies offering 100% remote work, no wonder they have people not showing up for interviews. So many system issues that cause member & employee frustration that could be improved. Better streamlined processes for getting member information updated.