Is PENFED Credit Union a good company to work for?

PENFED Credit Union has an overall rating of 3.3 out of 5, based on over 1,140 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 58% of employees would recommend working at PENFED Credit Union to a friend and 51% have a positive outlook for the business. The best reviews about PENFED Credit Union have been left by employees working as Intern , Customer Service Representative and Mortgage Closer .

Does PENFED Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, PENFED Credit Union employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at PENFED Credit Union. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at PENFED Credit Union?

58% of PENFED Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PENFED Credit Union 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at PENFED Credit Union?

Member Service Representative (62) , Manager (34) , Mortgage Loan Officer (28) , Mortgage Loan Processor (25) , Director (22) , Customer Service Representative (16) , Intern (14) , Mortgage Underwriter (14) , Research Analyst (14) , Mortgage Closer (13) , Msr (10) , Loan Processor (9) , Operations Officer (9) , Universal Representative (9) , Analyst (8)

What are the pros of working at PENFED Credit Union according to real employee reviews?

"Benefits are good and lower cost than my previous employer." ((in 121 reviews)); "Good Pay and Fun Employees" ((in 75 reviews)); "The organization as a whole is full of great people who want to see you succeed." ((in 61 reviews)); "• Good work life balance (based on which dept you work for)" ((in 29 reviews)); "Autonomy, work from home, collaborative" ((in 23 reviews))

What are the cons of working at PENFED Credit Union according to real employee reviews?

"Senior leadership is on the verge of lawsuits with how abusively they speak to staff." ((in 35 reviews)); "There is no training program for anyone outside of a few branches." ((in 31 reviews)); "Dishonest management: The manager and the director passed along incorrect information, blamed analysts when things didn't go well, stole your project to pretend to be his work, and put biased and untrue statements in employees' annual performance reviews." ((in 28 reviews)); "Upper management is disconnected and dont understand the role and what we have to do or deal with." ((in 24 reviews)); "Layoffs have happened more than once in 6 months though we were promised it wouldn’t happen after the first time ." ((in 14 reviews))

What are employees saying about PENFED Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PENFED Credit Union layoffs and their outlook for job security at PENFED Credit Union in 2026.

What are the top reviewed PENFED Credit Union locations?

San Antonio , Tysons Corner , Eugene , Alexandria , McLean , Omaha , Chantilly , Papillion , Washington , Dallas , Woodbridge , Arlington , Phoenix , Plano , Frisco , Irving , Guaynabo , Augusta , Richmond , Jacksonville , Tysons Corner , Virginia Beach , Rockville , Fort Hood , Fairfax , Falls Church , Vienna , New York , Oklahoma City , Houston

Skip to content Skip to footer

Notifications

PENFED Credit Union

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,037 total reviews)

James Schenck

58% approve of CEO

51% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Work/Life balance

3.4

Compensation and benefits

3.2

Senior management

3.0

Career opportunities

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,037 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

May 26, 2021

Deteriorating Management Quality

Consumer lending

Recommend

CEO approval

Business Outlook

Pros

- Used to be a cohesive, enjoyable work environment - Great resource availability for a Credit Union

Cons

PenFed used to be a great place to work, with a great culture and quality coworkers and management. The Consumer Lending area was filled with passionate, smart, and collaborative people. Any management shift can be difficult, however, the management put in place mid-2020 has been manipulative, deceitful, and generally hostile. Management has only hired and supported personal connections to surround themselves and completely ignored and berated legacy employees. The most disappointing part is that Executive-level leadership and HR have ignored the unethical environment that Consumer Lending management has created, as long as loan growth is constantly increasing. It has become apparent that PenFed no longer cares to be a destination employer for hard-working and passionate employees, as long as sub-par management is increasing the balance sheet.

PENFED Credit Union Response

Thank you so much for your detailed comments. Your feedback provides excellent information that will be reported to our leadership team. We also encourage you to contact our Ethics Hotline.

1.0

Sep 5, 2019

Awful

Mortgage loan officer

Recommend

CEO approval

Business Outlook

Pros

Co-workers, benefits, base salary, opportunity.

Cons

More than I could possibly ever describe. Laid off over 75% of their operations staff. Some who had been there over 20+ years. No plan for new system implementation. No help from management whatsoever and blaming back to the loan originators when everyone is working insane hours. Horrific work experience.

PENFED Credit Union Response

We are available to support our colleagues during this transition, and recognize the difficult choices for those impacted by the change. We consider feedback such as yours to be valuable, and we thank you for your time.

1.0

Aug 1, 2019

RUN THIS PLACE IS HELL

Msr

Recommend

CEO approval

Business Outlook

Pros

The work is boring and not fruitful

Cons

Terrible management, terrible pay, people don't get promoted. Toxic environment do not go.

PENFED Credit Union Response

As a team, we’re ever evolving. Your comments and feedback will assist us in the future.

Viewing 145 - 147 of 1,037 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at PENFED Credit Union

Collateral Administrator

VP Operations Data & Insights - Omaha, Nebraska

VP Operations Data & Insights - Eugene, Oregon

Learning Experience Partner

VP Operations Data & Insights

PENFED Credit Union reviews FAQs

Reviews PENFED Credit Union reviews

PENFED Credit Union

PENFED Credit Union reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Deteriorating Management Quality

Awful

RUN THIS PLACE IS HELL

Top companies for "Compensation and Benefits" near you

Jobs at PENFED Credit Union

PENFED Credit Union reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

PENFED Credit Union reviews FAQs

Jobs at PENFED Credit Union