Is PENFED Credit Union a good company to work for?

PENFED Credit Union has an overall rating of 3.3 out of 5, based on over 1,140 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 58% of employees would recommend working at PENFED Credit Union to a friend and 51% have a positive outlook for the business. The best reviews about PENFED Credit Union have been left by employees working as Intern , Customer Service Representative and Mortgage Closer .

Does PENFED Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, PENFED Credit Union employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at PENFED Credit Union. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at PENFED Credit Union?

58% of PENFED Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PENFED Credit Union 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at PENFED Credit Union?

Member Service Representative (62) , Manager (34) , Mortgage Loan Officer (28) , Mortgage Loan Processor (25) , Director (22) , Customer Service Representative (16) , Intern (14) , Mortgage Underwriter (14) , Research Analyst (14) , Mortgage Closer (13) , Msr (10) , Loan Processor (9) , Operations Officer (9) , Universal Representative (9) , Analyst (8)

What are the pros of working at PENFED Credit Union according to real employee reviews?

"Benefits are good and lower cost than my previous employer." ((in 121 reviews)); "Good Pay and Fun Employees" ((in 75 reviews)); "The organization as a whole is full of great people who want to see you succeed." ((in 61 reviews)); "• Good work life balance (based on which dept you work for)" ((in 29 reviews)); "Autonomy, work from home, collaborative" ((in 23 reviews))

What are the cons of working at PENFED Credit Union according to real employee reviews?

"Senior leadership is on the verge of lawsuits with how abusively they speak to staff." ((in 35 reviews)); "There is no training program for anyone outside of a few branches." ((in 31 reviews)); "Dishonest management: The manager and the director passed along incorrect information, blamed analysts when things didn't go well, stole your project to pretend to be his work, and put biased and untrue statements in employees' annual performance reviews." ((in 28 reviews)); "Upper management is disconnected and dont understand the role and what we have to do or deal with." ((in 24 reviews)); "Layoffs have happened more than once in 6 months though we were promised it wouldn’t happen after the first time ." ((in 14 reviews))

What are employees saying about PENFED Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PENFED Credit Union layoffs and their outlook for job security at PENFED Credit Union in 2026.

What are the top reviewed PENFED Credit Union locations?

San Antonio , Tysons Corner , Eugene , Alexandria , McLean , Omaha , Chantilly , Papillion , Washington , Dallas , Woodbridge , Arlington , Phoenix , Plano , Frisco , Irving , Guaynabo , Augusta , Richmond , Jacksonville , Tysons Corner , Virginia Beach , Rockville , Fort Hood , Fairfax , Falls Church , Vienna , New York , Oklahoma City , Houston

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,037 total reviews)

James Schenck

58% approve of CEO

51% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Work/Life balance

3.4

Compensation and benefits

3.2

Senior management

3.0

Career opportunities

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,037 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Apr 17, 2019

Government Employee Everyone Gets A Trophy Culture

Curriculum developer

Recommend

CEO approval

Business Outlook

Pros

People are nice, free coffee, and benefits

Cons

If your looking to just get by, this is the place for you. High performers will not stay in this organization. Hard work is not noticed and poor performance is not addressed. Both are considered valued employees. Everyone gets the same 3% raise annually and bonus at the end of the year. Boss doesn’t differentiate you from anyone else so why try. If you dress nicely and professional it doesn’t matter, you’re treated the same as the person who comes in jeans and sneakers every day. It’s a place that if you’re looking to coast and retire, you will fit right in. If you are looking for a place to share ideas, collaborate and go to the next level, you will be incredibly frustrated.

PENFED Credit Union Response

7y

Idea collaboration and professional advancement are positively encouraged here. It’s disappointing to know that you haven’t shared those same experiences.

1.0

Jun 12, 2018

Mortgage

Mortgage underwriter

Recommend

CEO approval

Business Outlook

Pros

Absolutely, no pros with this company!

Cons

Long hours, poor training, limited range of decision making, horrible management, unorganized, Horrible benefits, terrible systems, noticeable bias (sexism and favoritism).

PENFED Credit Union Response

7y

Thank you for your feedback. We would suggest that any employee with difficulty in their department go to their HR Rep to discuss solutions. We also encourage open and honest feedback during the monthly 1-1 conversations with the manager.

1.0

May 28, 2018

“Hell comes with a phone and a headset.” - turns out it’s true. Run, don’t look back, just run from this place.

Member services

Recommend

CEO approval

Business Outlook

Pros

You get paid twice a month, and you get paid for not being there sometimes. They schedule “employee appreciation” events during your shift to make you feel valued... oh wrong section. Also they will solicit employees to leave good reviews on sites just like this one because 98% of genuine reviews are negative.

Cons

Ask 3 people in leadership the same question and get 3 different answers more often than not. Technology is superbly outdated, our members couldn’t even see pending transactions on our app and website until just recently which even adding that simple decades old tech caused our system to completely glitch out. I was told in my interview it wasn’t high pressure sales at all, no commission etc. which is great except a blatant lie. There is no commission however half of your scorecard is based on sales stats... the score card is your only way to get a schedule that isn’t horrible, get a position that isn’t horrible, not get fired and so on. So yeah sales are all it is, which is ironic because most of your calls are just people super disappointed in Penfed as a whole so good luck selling them anything.

Viewing 148 - 150 of 1,037 Reviews

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Jobs at PENFED Credit Union

Customer Service Representative