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      PENNYMAC

      Engaged Employer

      PENNYMAC reviews

      3.1

      48% would recommend to a friend

      (1,556 total reviews)
      avatar

      David Spector

      55% approve of CEO

      49% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Compensation and benefits

      3.0

      Work/Life balance

      3.0

      Career opportunities

      2.9

      Senior management

      PENNYMAC has an employee rating of 3.1 out of 5 stars, based on 1,556 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENNYMAC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Sep 11, 2025

      Toxic Culture That Destroys Morale and Wellbeing

      Loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      One manager at the site level genuinely cared and tried to support their team. Talented coworkers who do their best despite the environment. Strong name recognition.

      Cons

      This is not just a “high-pressure sales job.” It’s a culture built on fear, intimidation, and exhaustion. The division prioritizes metrics over people, and it shows in every aspect of the employee experience. Fear Over Feedback: Speaking up is dangerous. Employees who voice concerns are quickly labeled as negative or a “problem.” HR is not a safe option, and feedback sessions are tightly controlled to avoid real criticism. Unrealistic Metrics: Success is measured by spreadsheets, not actual effort or customer experience. Performance standards are punishing and often based on factors outside employees’ control. Call Distribution Games: Leads are not distributed evenly. Some get better calls while others are left with recycled, low-quality prospects—yet everyone is held to the same national targets. The system is fundamentally unfair. Health Toll: The stress here is extreme. Employees report anxiety, burnout, sleeplessness, and the feeling that work consumes their lives. The lack of acknowledgment from leadership only deepens the damage. Revolving Door: Turnover is constant. People leave burned out and disillusioned. Many return briefly out of necessity, only to leave again once they find something healthier.

      avatar
      PENNYMAC Response
      7mo
      We are sorry to hear about your experience in our workplace. We assure you that it is never our intention to create a stressful work environment for any of our employees. However, we appreciate you sharing your feedback with us, as it allows us to improve and make necessary changes for the benefit of our team members. We want to emphasize that we value the well-being of our employees. We understand that everyone operates differently and have personalized needs, We try our best to accommodate those needs while still accomplishing our business goals. Nevertheless, we are continually looking for ways to make our workplace more amenable so employees can come to work feeling fulfilled and engaged. Our company aims to learn from past mistakes and find better solutions because of them. Thank you for taking the time to write this review, and we wish you the very best in your future endeavors. If you decide you want to express more, please feel free to email our team: employeerelations@pennymac.com"
      3.0
      Sep 11, 2025

      Growth opportunities non existent

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Insurance, Coffee rooms, Training, culture committee

      Cons

      Pay, room for growth, work life balance

      avatar
      PENNYMAC Response
      8mo
      Thank you for taking the time to share your thoughts on our company. We appreciate your honest feedback along with the pros and cons you mentioned. Our company values open communication, and we take your advice seriously. We will continue to listen to our employees' feedback and work towards improving our communication channels. Once again, thank you for your honest feedback, and we look forward to continuing to learn and grow with you.
      1.0
      Sep 9, 2025

      A Soul-Crushing Machine Disguised as a Job

      Loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      • You might make money if you get golden leads (don’t count on it). • Base pay during non-tenured months gives you temporary breathing room.

      Cons

      Training is a joke: six weeks of slide decks and half-baked “shadowing” where you often can’t even hear the borrower. You’re thrown in blind and blamed when you sink. • Non-tenure lasts ~3 months. Sounds safe—until your last non-tenured month rolls over and drags down your first three months of tenure. You’re haunted by numbers you had no chance to escape. • Calls are a trap: you can lock as many as you want, but if they don’t fund, you’re accused of “costing the company” thousands. Instead of coaching, you get public shaming. • Leadership is chaos. Some managers hide, others panic, all live in fear. Genuine support is extinct. The culture is built on intimidation, finger-pointing, and fear. • Toxicity is woven into every metric. You can fund loans and still be told you’re failing. The system is designed to chew you up and spit you out. • Upcoming comp plan change—expect to work harder each year for less.

      avatar
      PENNYMAC Response
      8mo
      Thank you for taking the time to share your feedback about your experience with our company. We genuinely appreciate your honesty and are sorry to hear that you had a negative experience with our management and training. We understand the importance of work-life balance and the impact it has on our employees' overall well-being. We apologize if you felt that this was not prioritized during your time with us. We will take your feedback into consideration and work towards creating a better balance for our employees. We understand that every department plays a vital role in our company's success, and we value the contributions of each team member. We will continue to work towards creating an environment where all employees feel equally valued and appreciated. Thank you again for sharing your thoughts with us. We genuinely value your feedback and will use it to improve our management practices and overall employee experience. If you wish further discussion, please email us at employeerelations@pnmac.com
      Viewing 46 - 48 of 1,556 Reviews
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      ReviewsPENNYMAC reviews

      Glassdoor has 1,671 PENNYMAC reviews submitted anonymously by PENNYMAC employees. Read employee reviews and ratings on Glassdoor to decide if PENNYMAC is right for you.