PHMG reviews

The overall culture at PHMG feels out of step with the modern standards seen across most mainstream workplaces. Despite clear and consistent feedback from much of the workforce on issues such as flexibility and wellbeing, senior leadership appears resistant to meaningful change. If you don’t fully align with the company ethos, concerns can be dismissed, and you may be made to feel as though you simply lack “resilience.” Under Gareth’s management, there has been, to what many perceive as unnecessary stress and anxiety across teams. I have rarely seen a team with such a high number of employees on stress-related sick leave, often without adequate support, understanding, or meaningful intervention. The only priority for managers right now is buying a new building with ping pong tables and a roof bar!

Workloads are consistently high and expectations are often unrealistic, with little meaningful structural change despite clear signs of team strain. Sales commitments frequently exceed operational capacity, leaving onboarding to manage the impact with limited resource or support. New initiatives and partnerships are introduced without adequate planning, resulting in ongoing pressure and reactive working. Under Gareth’s leadership, the focus often feels more on short-term output than addressing underlying operational issues. There is a strong emphasis on quick wins and immediate results, which appears to prioritise management targets and commission over the long-term sustainability and wellbeing of the team. KPIs have become increasingly difficult to achieve, making it very challenging to earn commission. As workload and complexity have increased, overall earnings have effectively declined. This role used to offer a better balance. The hours (1pm–10pm) are not social, but the salary previously reflected that. There have been no meaningful salary increases for years, and in some cases people are now earning less than before due to changes in targets and commission. Recognition and incentives remain heavily weighted toward sales, while operational teams carry significant delivery responsibility.