Technology is horribly old and constantly breaking down at all times...and the wrong times. I have literally lost clients as a result of it. Websites have been hacked dozens of times. They wont replace because of the ease of upgrading and cost it would incur. Like working with your crazy old uncle who insists he will drive his 1976 Ford pickup with 300k miles into the ground before he buys a new one.
Consistency in understanding policy and procedures is a struggle. You can call 4 different people in customer service to have a question answered and get 4 different answers leaving you to have to wing it with a client. Not good.
Management is only concerned about you as a production number...not as a person...but that should be expected from all FA positions. Produce and you are a rock star. Don't produce and its nobody's fault but yours and you will be treated like you have the plague with nobody else taking responsibility or offering anything in the way of support or ideas because they are so scared of compliance. If you think outside of the box then this is not the place for you. There is definitely a "get in line and follow the lemmings over the cliff" mentality here.
They have nothing new to offer in form of sales/marketing/promotion or in capturing new business and sales meetings turn into just pushing the same tired ideas your great grandfather used to sell because it works great in SOME markets ...ergo... it must work great in ALL markets, right? Very closed minded.
There has been many changes recently causing an exodus of upper and middle management including the CEO retiring. Sometimes this can be good and may still be...time will tell...but right now there are too many people with new cushy titles trying to assert themselves without much direction back up the chain of command causing many to have 2-4 different bosses contradicting each other as far as what can and cannot be done. Proper communication is a lost art form. Many of these "new hires" are so used to doing business the Wells Fargo or BofA way....not the PNC way... which is becoming a cancer just spreading. PNC bank seems to me to be trying to be the new Washington Mutual....no tellers, no cash handling, just point you to the high tech ATM and be a hostess. This concept will not be receptive with older customers (the ones WITH money) and will hurt business without doubt which to me seems to be why they are cutting so many corners in anticipation of this.
