Is PNC Financial Services Group a good company to work for?

PNC Financial Services Group has an overall rating of 3.2 out of 5, based on over 10,566 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 48% of employees would recommend working at PNC Financial Services Group to a friend and 44% have a positive outlook for the business. The best reviews about PNC Financial Services Group have been left by employees working as Investment Banking Analyst , Financial Wellness Consultant and Internship .

Does PNC Financial Services Group pay their employees well?

According to anonymously submitted Glassdoor reviews, PNC Financial Services Group employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PNC Financial Services Group. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at PNC Financial Services Group?

48% of PNC Financial Services Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PNC Financial Services Group 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at PNC Financial Services Group?

Bank Teller (369) , Teller (272) , Personal Banker (245) , Branch Banker (223) , Customer Service Representative (222) , Branch Manager (208) , Universal Banker (177) , Financial Sales Consultant (165) , Analyst (101) , Branch Sales and Service Associate (100) , Customer Service Associate (93) , Intern (79) , Business Analyst (75) , Mortgage Loan Officer (73) , Branch Sales and Service Representative (70)

What are the pros of working at PNC Financial Services Group according to real employee reviews?

"There are some other benefits that PNC provides that many others may not which is good." ((in 1015 reviews)); "Work life balance is good and company puts a lot of emphasis on improving it." ((in 611 reviews)); "Great people here who genuinely care about doing things well and doing right by our clients." ((in 518 reviews)); "Great culture and very friendly" ((in 358 reviews)); "Great training and resources." ((in 219 reviews))

What are the cons of working at PNC Financial Services Group according to real employee reviews?

"Some corporate policy can be detrimental to growth and laterals as well as low pay once inside" ((in 803 reviews)); "Depending on which branch you are placed management is poor and will not work well with the bankers/tellers" ((in 472 reviews)); "Low salary and old school in terms of technology" ((in 271 reviews)); "If you get a bad manager or have annoying coworkers it can make work miserable." ((in 242 reviews)); "Terrible upper management that will take advantage of contract labor for years instead of hiring on permanent employees and paying for benefits/PTO." ((in 196 reviews))

What are employees saying about PNC Financial Services Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PNC Financial Services Group layoffs and their outlook for job security at PNC Financial Services Group in 2026.

What are the top reviewed PNC Financial Services Group locations?

Pittsburgh , Cleveland , Philadelphia , Chicago , Kalamazoo , Columbus , Washington , Cincinnati , Baltimore , Indianapolis , New York , Atlanta , Jacksonville , Raleigh , Dallas , Charlotte , Louisville , Miamisburg , Birmingham , Detroit , Saint Louis , Houston , Overland Park , Downers Grove , Grand Rapids , Milwaukee , Dayton , Newark , Phila , Akron

PNC Financial Services Group reviews

3.2

48% would recommend to a friend

(9,901 total reviews)

William S. Demchak

48% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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PNC Financial Services Group has an employee rating of 3.2 out of 5 stars, based on 9,901 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PNC Financial Services Group employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

10K reviews

1.0

May 21, 2013

Harassment

Vice president

Recommend

CEO approval

Business Outlook

Pros

The bank has a great brand in place. Grow up Great is an awesome way to support the communities. I've had a great experience working here over the years with upper management. Most of the great leaders where with National City, originally.

Cons

One of the worst things about working at PNC is the ERIC Hotline. When you call them for help with a troubled employee, they give you a huge push back. It's not easy to get rid of an employee that doesn't contribute to the bank success. However, when you make a mistake, the bank can easily get rid of you. I have been with PNC for 9 years, almost going on 10 years, and today I have been placed on administrative leave for telling a client that their debit was not ordered because her name is to long and we needed to speak to her prior to ordering the card instead of telling her that the banker she last spoke to forgot to order for her. I was just trying to not put the banker in a bad spot. I ordered the card on the day the customer called and she never complaint about it. I was told the reason I am placed on leave is because I am not an honest employee. I have rarely taken lunch, bathroom breaks, sick days. An honest employee works hard and is committed as I have all these years. I originally started as a PT Teller and today I manage over 12 employees and over 2200 house holds. I put in my time and still love the bank, but its to bad the bank can't seem to keep their best employees.

1.0

Mar 14, 2013

Overworked and severely underpaid

Teller supervisor

Recommend

CEO approval

Business Outlook

Pros

The people I work with are amazing and have become some of my really good friends.

Cons

If you want to make any money and want to have a life outside of work, I recommend NOT working here. Management treats you like trained dogs and never show appreciation.

3.0

Nov 28, 2012

Generally a mediocre experience thus far with hope for a better future.

Financial sales consultant

Recommend

CEO approval

Business Outlook

Pros

-The benefits package is decent (not "great"). -The opportunity for advancement DOES exist. I received my first promotion in less than the year they initially tell you that you need to be in a position to consideration for moving upward. -The organization is growing rapidly, and it's exciting to be part of what WILL be the nation's largest bank within a decade. -Lateral transfers are relatively easy to secure. -The organization is very progressive with respect to the benefits offered for LGBT individuals and our domestic partners. -The computer-based training and on-site training are both very informative. -The organization is very "green". -PNC is very committed to helping Pittsburgh achieve greatness in its latest renaissance; our new Downtown tower will really help to jump-start even more retail and housing growth there. -Many branch managers (not all) seem to be very effective in their roles and are great at engaging their teams. -I have great faith in the leadership capabilities of Jim Rohr and most other executives as we strive to make PNC a household name from Portland, ME to Portland, OR in the coming years. -We enjoy roughly 50% market share dominance in Pittsburgh, our home market.

Cons

-The salaries paid are below-average relative to other financial institutions, which encourages talent to jump ship to competitors once they have been well-groomed. Pittsburgh isn't THAT "dirt cheap" anymore. -Your vacation days don't roll over, yet you're not paid for them AND you often aren't able to take the time off given due to scheduling conflicts and staff shortages. Why even give us vacation time at all? -Requiring a branch to have an overall Gallup score of 4.87/5.00 in order for employees to share in a mediocre bonus is very Draconian. If a client is having a rough day or is just unhappy with PNC in general due to prior problems with other associates/branches they may give you a less than favorable ranking, and you are lambasted for this, even if you provided examplary service. -Instead of focusing on helping you to capitalize upon your strengths your weaknesses are magnified, and you are made to feel woefully inadequate. If I'm excellent at securing investment referrals but awful at generating successful loan business while my colleague is the inverse then why not prime us to each capitalize upon our respective strengths for the betterment of the branch to help EMPOWER us instead of making us feel worthless? -You are not given breaks and are often pressured to work through part of and/or interrupt your half-hour lunches to service clients so that they won't get mad about being in line and hurt our C.I.Q. scores, thereby making you look badly as an employee and ruining your chance at the quarterly C.I.Q. bonus. When you work a 9- or 10-hour day of non-stop sales that can be very draining. -Working Saturdays at other branches where the existing clientele resents you for not being a "regular" bank employee is never a pleasant experience. -You can't take computer-based training courses from home, and I can't focus on them at work when I'm interrupted by clients coming into the branch and walking up to my window every 30 seconds to get change for the parking meters. -It wasn't clearly-communicated to me that "cold-calling" was an active part of this role. I can sell anything to someone seated in front of me, but calling someone at random and having to engage them is something that's always made me feel very uneasy.

Viewing 124 - 126 of 9,901 Reviews

Jobs at PNC Financial Services Group

Client Experience Associate

Part Time Teller - Brookland