In-Store: Chaotic and Unprofessional
Pros
Good for people new to banking, but don't plan to stay here long
Cons
PNC currently has a 61% turnover rate which means that employees are constantly leaving the company before ever acquiring the skills to actually do the job well. Due to this, you're left with unprofessional, inexperienced employees who don't know what they're doing. This causes unnecessary stress to both the clients and the more tenured employees who pick up the slack. Due to this, experienced employees are expected to take on additional work and responsibilities for no extra pay with the idea that in the future this will help them with advancement opportunities that never actually become available. PNC doesn't care about how much you do to maintain the work environment or assist customers with complaints, even though these things take time and are an integral part of the job. They only care about sales. While this is understandable for a sales position, the degree to which PNC pressures their employees is unreasonable. They also tend to hold certain employees to a higher standard than others. Even those employees that don't pull their weight or hardly show up to work as assigned are rarely punished in the same capacity as a generally reliable employee who fails to meet their sales goals by a miniscule amount. In the in-store environment, you are expected to have the same high quality conversations as a stand alone branch banker is capable of without the same perks. You are constantly expected to interrupt your conversation with a client in order to assist with the teller line which limits your sales productivity exponentially. Since you don't have your own space to conduct your work and everyone is capable of overhearing your conversations with others, clients are reluctant to have in-depth financial conversations due to privacy concerns (when those conversations aren't inevitably interrupted as mentioned earlier). In-store is expected to have activities going constantly to attract clients, but are given a miniscule budget with which to do so. This is on top of going into the aisles to gain potential clients which makes us look like used car salesmen in lunch lady smocks that work for the grocery store and not a reputable bank that can do more than just cash out checks. Trying to gain the respect of clients as "financial consultants" amidst the inexperience of your colleagues in such an environment is laughable at best.