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PNC Financial Services Group

Engaged Employer

PNC Financial Services Group reviews

3.2

48% would recommend to a friend

(9,904 total reviews)
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William S. Demchak

48% approve of CEO

44% positive business outlook

PNC Financial Services Group has an employee rating of 3.2 out of 5 stars, based on 9,904 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PNC Financial Services Group employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

10K reviews
1.0
Oct 28, 2019

I'd stay away from AML Operations

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, possibility to work from home

Cons

I believe PNC Bank offers competitive pay and good benefits, however, the department I currently work in is poorly managed, to say the least. As a result, the general work environment is based on fear, no work/life balance and employee burn out. The company supposedly embraces work/balance, but senior management doesn't seem to question why employees quit often, many times just by walking out. The work itself is interesting, but divide between the teams (which in some instances is borderline bullying), excessive workload, the unreasonable expectations which change and increase often, the outdated systems that break frequently and management's unwillingness to even listen to employee's recommendations for improvement, fosters a very toxic working environment. As a result of these issues, employees have to work very long hours for weeks on end. Even taking vacation time or getting sick is a cause of major stress, because of the amount of hours we have to work to make sure the work is done on time, so basically, the paid time off is paid back. There is no communication. The QA group has more power on investigators' performance ratings than their managers, who are afraid to challenge QA management.

1.0
May 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Vacation time Occasional Absence Time Some of the incentives are nice Most co workers are helpful Work at home/remote work

Cons

Customer Service is the worst. You are just a means to an end for the Team Leaders so they can advance in the company. Many who are promoted do not have any people skills especially the young Team Leaders. It's bad enough you get crappy abusive customers, but the pressure during your shift to meet metrics from your Team Leader adds to the misery. It is like they are whipping you constantly. And if a customer is abusive toward you, it's your fault. You are just a work horse. There are so many phony rah rah kiss your behind people it's sickening. Try to get a Team Ieader to do a call takeover, they won't do it. You are left scrambling to get help on a call and if you can't get it, tough, it's your own fault. Plus your AHT is screwed. The work at home option is the only good part about working here, and even with that, it's not really worth the abuse heaped on you every day.

4.0
May 11, 2019

Company Culture

Recommend
CEO approval
Business Outlook

Pros

Core values provide structure for a positive environment. Employee engagement is critical to success.

Cons

Work/life balance may be inconsistent depending on department and/or manager.

Viewing 157 - 159 of 9,904 Reviews

Glassdoor has 10,569 PNC Financial Services Group reviews submitted anonymously by PNC Financial Services Group employees. Read employee reviews and ratings on Glassdoor to decide if PNC Financial Services Group is right for you.