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      PRO Club

      Acquired by The Bay Club

      Engaged Employer

      PRO Club reviews

      3.7

      59% would recommend to a friend

      (191 total reviews)

      Mark Dedomenico

      62% approve of CEO

      43% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.5

      Senior management

      PRO Club has an employee rating of 3.7 out of 5 stars, based on 191 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PRO Club employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      191 reviews
      2.0
      Aug 5, 2015

      Aquatics Department Going Downhill

      Lifeguard/swim instructor
      Recommend
      CEO approval
      Business Outlook

      Pros

      My coworkers are a high point of working at the club. Also, the facility is fantastic. I love working out in such a diverse facility (I can go to the gym, swim, play basketball, use the steam room, etc.). I also like having a diverse roll lifeguarding and teaching. It helps mix things up.

      Cons

      Pay: Lifeguards make less than at many other pools. Recent instructor pay changes mean more work without matching pay. Workload: Lifeguarding and instructing shifts are chaotic. Everyone is overworked and the people who don't carry their own weight are not penalized while everyone else picks up the slack. Disorganization: Many basic policies/standards are unevenly enforced or missing all together. This has led to frustrated staff and way more saves/CPR than I've ever seen at any other pool. Members get mixed messages then get mad at staff. Management still hasn't figured out how to fix this and often doesn't even acknowledge the problem at all. Incompetent Management Team: This has gotten worse over the past few years. The management team puts out fires instead of preventing them. They are inconsistent when dealing with members and staff and don't seem to understand the needs of the department. Their policy building is based on politics, not industry standards or the actual needs of the department. They make excuses or downplay issues instead of addressing them. Overall, overworked employees tolerate a dysfunctional department until they burn out and quit.

      avatar
      PRO Club Response
      9y
      Thank you for thoughtful comments and constructive feedback about working at the PRO Sports Club. We realize some time has passed since you wrote this review and would like to apologize for not responding sooner. However, since your review we have been working hard to implement new management procedures as well as have had some new additions to our management team. The safety of our members and cast members is our top priority and if these standards are not being met we would like to know immediately. We would also appreciate any additional feedback you may have to improve our cast member management relationships and safety standards. Please feel free to contact us at procomments@proclub.com and include Glassdoor Review in the subject line or feel free to stop by the HR office any time to discuss with us further.
      1.0
      Jul 30, 2015

      Oppressive Atmosphere

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pretty much all of the cast members (haha) in the other departments were nice and friendly. Even my team members were generally pretty nice, though green.

      Cons

      The oppressive nature of the management (both immediate reports and not-so-immediate) made them difficult to communicate with. This added an unnecessary element of stress to an already stressful job. Management would also like to tease you with promotions and then look for reasons to not give them to you. The pay I also learned is FAR less than average. Not sure what's so competitive about it. My team was also held back for raises to "help with the expansion".

      2.0
      Jul 28, 2015

      Old school ideals will be this companies down

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is great, coworkers are good.

      Cons

      There is no open door policy. You mention something wrong with your job and you get fired for it. You work long hours and they don't approve overtime. The members are snobby and treat you like servants, but the company promotes this because "customer service" is their number one priority, not safety or employee happiness. Stress levels are off the charts and it feels like highschool with drama and backstabbing in every department. I'm only staying for the pay, otherwise I'd be out the door. Someone needs to stand up against this company for their idiotic ideals.

      avatar
      PRO Club Response
      9y
      We appreciate your feedback and would like you to know that our HR department absolutely has an open door policy and would encourage you to stop by to discuss your concerns.
      Viewing 154 - 156 of 191 Reviews
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      ReviewsPRO Club reviews

      Glassdoor has 197 PRO Club reviews submitted anonymously by PRO Club employees. Read employee reviews and ratings on Glassdoor to decide if PRO Club is right for you.