-Its a revolving-door gig has a high turn over rate. Most tenured person in my team has 6 months. -The time-card system is total garbage. It docks your pay down by the minute for any tardiness, yet if you stay late on a call the time system wont account for it because its "too small" of a time interval to account for, which is total BS. -Their benefits page shows 4.5 weeks PTO for 0-5 active yrs, but after I got hired I was told that its incorrect its actually 104 PTO/40 sick hrs (3.6 weeks) -30 minute lunches -No flexibility with scheduling with strict adherence -Bonus's are given only to very few top associates that chase the carrot hard enough -Can't do any misc tasks during your shift like read emails/employee handbook/benefits/update breaks/submit PTO requests, etc because they set 5 minutes at start and end of shift and that it. If you get caught doing misc tasks outside of those 5 minutes you're in trouble. -You'll be working with your hands tied because this gig is you being a 3rd party rep and as such you have next to no access to do anything about callers issues -Their process is so broken calls are always getting Ping-Ponged between financial institutions, P.S.C.U, and various other departments. -You'll handle calls from over 50 credit unions, banks, handle personal/business accounts, and even some international accounts. -Total insanity and inconsistent procedures for various banks and credit union clients its impossible to keep up with all their special handling procedures, but good luck explaining that to "Quality". -As a 3rd party rep you are unable to properly take care of these callers issues especially on weekends so expect to deal with a lot of hostile callers. -I have NEVER had so many scripts in any call center job as this one. -Back to back calls entire shift. Wrap up has to be less than 1 min or you must explain yourself. -On top of inbound calls, you must make manual outbound calls, AND plus they put you on an auto dialer. -You'll spending your days constantly apologizing for bad programmers eff-ups and inability to make a good security system or dealing with hostility from callers, managers, QA, scheduling, and other Big-Brother spies. -You must be willing to handle getting cussed and humiliated. Callers always think you are a scammer and your calls come up as "Scam Likely" -This automated security system they have is glitch-y garbage and repeatedly/unnecessarily/randomly blocks peoples cards even after verification is done causing hoards of angry callers. IMO this feels intentional just to generate calls on-purpose. -Their system sucks so bad that SS#s are constantly flip-flopped between account holders, and its terrible for searching accounts when people call in without their acct# plus they are already skeptical of you and they want you to present yourself as if you are the actual bank or credit union client -It sucks to have to close down someone's card and then have them call another number afterwards to ask for the replacement. This system can't even update contact information. -Need to handle 20-26 calls per hour... -QA "quality assurance" dings for the most petty thing which affects pay. And no time is given so you can review their petty reports. -You'll report to a supposed "manager" but they aren't real managers, they are EXTREME micro-managing Naz*s. They make it a point to drill that Big Brother is watching. They don't actually help with solving customer problems and only purpose is to give brow-beat-down sessions aka "coaching opportunities" making things even more miserable. -If you're looking to lower your stress levels and better your mental health, this is not the gig for you, but it is good to use as a gig while your in-between jobs.
