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PSCU Representative II, Contact Center reviews

3.9

71% would recommend to a friend

(35 total reviews)
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Chuck Fagan

70% approve of CEO

71% positive business outlook

Representative II, Contact Center employees have rated PSCU with 3.9 out of 5 stars, based on 35 company reviews on Glassdoor. This indicates that most Representative II, Contact Center professionals have a good working experience there. PSCU is rated in line with the average (within 1 standard deviation) by Representative II, Contact Center professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

35 reviews
5.0
Feb 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Work life balance Compensation Paid time off 401k match Healthcare Great leadership Consistent communication Work from home PSCU is a company that gives a family feel as soon as you’re hired. They value employee opinions and work hard toward creating a better work experience for current and future employees. PSCU is a company that promotes diversity. It is a wonderful company to work for!

Cons

No cons. Great place to work!

3.0
Feb 6, 2023

Call Center

Recommend
CEO approval
Business Outlook

Pros

A fair place to work, they seemed to care about the employees.

Cons

High turnover rate, and not the best salary.

3.0
Jan 31, 2023

Mixed Feelings

Recommend
CEO approval
Business Outlook

Pros

PSCU was a great company overall. Flexible schedule and fun games to play throughout the month. There was also a schedule bid every month depending on the department that you're in.

Cons

The back to back calls were horrifying unless you're used to the call center life. Some days I took 90-100 calls. It's an issue if you get up and go to the bathroom especially towards the end of the month. Also after being promoted, it took them 4 MONTHS to correct my pay, which was very unprofessional and ethically wrong. I had to go over my supervisor to get that taken care of. You're also going to be servicing lie 10 different credit unions randomly, so whenever the phone rings you won't know who you'll be speaking to. They use scripting which are both a blessing and curse. If you like back to back calls, faulty systems, poor management, then this is the job for you. Would not recommend unless you're not in customer service.

Viewing 10 - 12 of 35 Reviews

Glassdoor has 995 PSCU reviews submitted anonymously by PSCU employees. Read employee reviews and ratings on Glassdoor to decide if PSCU is right for you.