Is PSEG a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at PSEG have rated their employer with 4.3 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of PSEG employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at PSEG now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at PSEG .

Does PSEG pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at PSEG with 4.4 out of 5 stars based on 26 anonymously submitted employee reviews. This is 14.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at PSEG.

How happy are Customer Service (CSR) professionals working at PSEG?

72% of Customer Service (CSR) employees at PSEG would recommend their employer to a friend. This rating has increased by 3,164% in the past 12 months. Customer Service (CSR) professionals have also rated PSEG with a 2.1 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.0 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at PSEG?

Intern (33) , Staff Engineer (24) , Engineer (23) , Meter Reader (23) , Customer Service Representative (22) , Technical Intern (19) , Manager (17) , IT Intern (16) , Analyst (15) , Principal Staff Engineer (15) , Principal Engineer (13) , Project Manager (13) , Associate Engineer (10) , Business Analyst (10) , Utility Mechanic (7)

What are the pros of working at PSEG according to real employee reviews?

"The benefits are good but comparable to other companies." ((in 102 reviews)); "Good pay and job experience" ((in 99 reviews)); "Great people and a company that treats its employees well" ((in 86 reviews)); "Good work Life balance and pay range." ((in 33 reviews)); "Good salary $$$" ((in 29 reviews))

What are the cons of working at PSEG according to real employee reviews?

"Lack of leadership" ((in 19 reviews)); "The lack of knowledge displayed by several managers was the most incredible thing I ever witnessed." ((in 19 reviews)); "The culture really is amazing." ((in 15 reviews)); "Long hours and a lot of headaches from the importance of working in the nuclear field" ((in 13 reviews)); "Nepotism is prevalent throughout the company." ((in 11 reviews))

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PSEG

PSEG Customer Service (CSR) reviews

4.3

72% would recommend to a friend

(26 total reviews)

Ralph LaRossa

14% approve of CEO

88% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Compensation and benefits

4.2

Career opportunities

4.0

Culture & values

4.0

Senior management

2.1

Work/Life balance

Customer Service (CSR) employees have rated PSEG with 4.3 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. PSEG is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

26 reviews

5.0

Mar 3, 2026

Amazing company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay, benefits, time off, union, overtime.

Cons

Rude customers, work/life balance. How good you are at the job doesn’t matter. Everything is based off seniority.

5.0

Oct 21, 2025

Pros and Cons

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Job Stability: PSEG is a large, established utility company, offering long-term employment security. Benefits: Health insurance, retirement plans, paid time off, and other employee perks. Skill Development: Opportunities to build customer service, problem-solving, and technical skills. Professional Environment: Structured workplace with clear policies and expectations. Community Impact: Your work directly helps people maintain essential services like electricity and gas.

Cons

Strict Performance Metrics: Call times, resolutions, and other benchmarks are closely monitored. Dealing with Frustrated Customers: Some interactions can be stressful. Shift Requirements: Some positions may require nights, weekends, or overtime. Limited Flexibility: Policies can be strict, leaving less room for improvisation.

5.0

May 6, 2025

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits, hybrid flexible, good money

Cons

Not many, an issue I had was always resolved expeditiously

Viewing 1 - 3 of 26 Reviews

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Sr Analyst - Customer Research

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PSEG Customer Service (CSR) reviews

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