Is PSEG a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at PSEG have rated their employer with 4.3 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of PSEG employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at PSEG now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at PSEG .

Does PSEG pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at PSEG with 4.4 out of 5 stars based on 26 anonymously submitted employee reviews. This is 14.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at PSEG.

How happy are Customer Service (CSR) professionals working at PSEG?

72% of Customer Service (CSR) employees at PSEG would recommend their employer to a friend. This rating has increased by 3,164% in the past 12 months. Customer Service (CSR) professionals have also rated PSEG with a 2.1 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.0 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at PSEG?

Intern (33) , Staff Engineer (24) , Engineer (23) , Meter Reader (23) , Customer Service Representative (22) , Technical Intern (19) , Manager (17) , IT Intern (16) , Analyst (15) , Principal Staff Engineer (15) , Principal Engineer (13) , Project Manager (13) , Associate Engineer (10) , Business Analyst (10) , Utility Mechanic (7)

What are the pros of working at PSEG according to real employee reviews?

"Good pay and get to have more family time" ((in 106 reviews)); "Good benefit and has a pension plan" ((in 104 reviews)); "Great people and a company that treats its employees well" ((in 85 reviews)); "Good work Life balance and pay range." ((in 36 reviews)); "Good salary $$$" ((in 31 reviews))

What are the cons of working at PSEG according to real employee reviews?

""The lack of knowledge displayed by several managers was the most incredible thing I ever witnessed."" ((in 20 reviews)); "Lack of leadership" ((in 17 reviews)); "Long hours and a lot of headaches from the importance of working in the nuclear field" ((in 14 reviews)); "Nepotism is prevalent throughout the company." ((in 11 reviews)); "No pension besides 401 K" ((in 9 reviews))

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PSEG

PSEG Customer Service (CSR) reviews

4.3

72% would recommend to a friend

(26 total reviews)

Ralph LaRossa

14% approve of CEO

88% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Compensation and benefits

4.2

Career opportunities

4.0

Culture & values

4.0

Senior management

2.1

Work/Life balance

Customer Service (CSR) employees have rated PSEG with 4.3 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. PSEG is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

4.0

Oct 15, 2024

It's Fine

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay Weekly Pay Work from home Overtime

Cons

Always working No work life balance Can be 12 hour shift 3-5 days a week Not good if you have children and want to be present in their life

1.0

Jun 5, 2024

overworked for an award

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good pay and weekly pay

Cons

no sick time hard to take vacation forced ot everyday constant back to back calls impossible expectations

1.0

May 20, 2024

Management was terrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I got paid on time weekly

Cons

Work environment was horrible, training was terrible, Human resources was a nonfactor. Nepotism is prevalent.

Viewing 4 - 6 of 26 Reviews

Jobs at PSEG

9298B Customer Operations Analyst

District Operator in Training

Service Apprentice - New Brunswick

Training & Development Specialist

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PSEG

PSEG Customer Service (CSR) reviews

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It's Fine

overworked for an award

Management was terrible

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