Management for the MA role have unrealistic expectations and micromanage everything. If you're going to put people through 4 interviews plus extensive training, you should be confident in their ability to do the job. If not, why keep them employed? MAs are expected to act as call center agents and manage their own desk of claims which, at times, can be upward of 80+ claims. You'll work a ridiculous amount of OT just trying to stay afloat and not let down your members. Management seems to care very little that their employees are killing themselves to get things done. They care about whether you put a comma where they felt a period should go in an email. This might be acceptable to those fresh out of college but those with some working experience are left feeling like a smothered teen instead of the experienced professional that was hired. Info and directions change constantly and if you miss an update or ask for clarification, you're made to feel like an idiot. You also lose all credibility with a high net-worth insured when you don't have authority to approve something reasonable because management insists on everything fitting into the box they've created. Start here, get the training but move on once you can. They'll promise you the moon and you'll find out it's a mirage
