PagerDuty reviews

3.7

65% would recommend to a friend

(489 total reviews)
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Jennifer Tejada

65% approve of CEO

41% positive business outlook

PagerDuty has an employee rating of 3.7 out of 5 stars, based on 489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PagerDuty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

489 reviews
2.0
May 11, 2023
Recommend
CEO approval
Business Outlook

Pros

> PagerDuty manages alert notification really well and its long-term customers are very loyal > I honestly believe the executive team is trying to do the right thing

Cons

> At the end of the day, PagerDuty is JUST a notification system. It wants to be more -- AI, ML transformative -- but it is not all of that > The exec team is trying to make the solution something that it is not and is burning out the field-facing teams in the process

2.0
Feb 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Large amount of resources to help with product knowledge Great benefits Pay was competitive

Cons

Average team attainment was very low which led to bad morale, culture and extremely high turnover across all of Enterprise sales - upper management, middle management, sales engineers, BDRs, inside reps, CSMs and account executives. Competitive market made PagerDuty a very tough sale with Enterprise customers There was a lot of busy work that didn't lead to sales but we needed to look busy to upper management.

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PagerDuty Response
4y
Thank you for sharing your review. We regret to hear that you had a mixed experience working at PagerDuty. We are constantly looking for ways to improve the employee experience, and internal career mobility is one of our focus areas this year. We look forward to creating new opportunities for our employees to advance at PagerDuty.
2.0
May 19, 2021

Weird place

Recommend
CEO approval
Business Outlook

Pros

Free t-shirts and lunches. Centrally located.

Cons

There is a bizarre cult of personality surrounding the CEO. A couple of my coworkers openly talked about having a mommy thing for her, which is apparently pretty common. Very strange place.

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PagerDuty Response
5y
Thanks for your review. We're glad you enjoyed your experience working at PagerDuty from one of our offices. We're now a 'distributed by design' workplace, with employees being able to stay connected and feel valued whether they work from office, hybrid, or anywhere. We are proud that PagerDuty is a professional environment with almost 1,000 employees. Dutonians (our employees) are connected by our shared company values and commitment to our customers, which makes this a great place to work and collaborate. We appreciate you sharing your feedback and wish you the best in your future career endeavors.
Viewing 37 - 39 of 489 Reviews

Glassdoor has 536 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.