PagerDuty reviews

3.7

65% would recommend to a friend

(489 total reviews)
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Jennifer Tejada

65% approve of CEO

41% positive business outlook

PagerDuty has an employee rating of 3.7 out of 5 stars, based on 489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PagerDuty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

489 reviews
1.0
Feb 7, 2025
Recommend
CEO approval
Business Outlook

Pros

I'm genuinely struggling to think of any. I used to be one of PagerDuty's biggest fans and used to be so proud to work here. We *used* to have a great culture, work-life balance, and great benefits. I am grateful we still have an actual PTO balance and not "unlimited" PTO which is not a real benefit. Also grateful that PagerDuty has not announced a Return to Office mandate.

Cons

Any benefit at PagerDuty that made me want to work here, that made the company competitive, is now gone.

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PagerDuty Response
1y
Thank you for taking the time to share your feedback. We appreciate your dedication and the years you’ve invested in PagerDuty. We understand that changes can be challenging, and we are committed to fostering a positive and supportive work environment. Your concerns regarding communication and empathy are important to us, and we will take them into consideration as we continue to enhance our internal practices when communicating organizational or departmental changes. We remain dedicated to continually revisiting our benefits offerings and company policies to ensure we remain competitive and we can support our team’s well-being. We value your input and encourage open dialogue as we strive to continuously improve. If you are willing, we invite you to share your thoughts directly with your manager or HR business partner.
2.0
Jul 10, 2024

Heartless

Recommend
CEO approval
Business Outlook

Pros

Great benefits, amount of time off, and salary

Cons

Like most tech companies, they don't care about their U.S. employees. Any jobs that could be done remotely at the "entry" level (quotes because the job was actually pretty technically demanding) were shipped offshore where they could pay lower salaries for the work. This made so sense as they sell a product that is sticky due to being an absolutely indispensable part of their customers' workflows. Even Covid didn't slow them down. Despite boasting a large reserve of surplus profit, it was decided that they would save even more by cutting employees. After making us train our replacements, they let us go because it was more desirable to them to go low-ball desperate people in a third-world country than to pay people in the country in which they operate. Almost the entire Silicon Valley cohort did this, so they knew they were leaving us high and dry with no other job options.

2.0
Apr 23, 2024

Ship that's starting to sink

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice, hardworking people who are generally respectful and engaged, base salary is competitive, PTO is expected and encouraged.

Cons

No bonus below senior manager title, poor 401(k) matching, RSU refresh program is essentially meaningless given what the stock price has been and continues to be. Complicated, poorly communicated processes that are siloed no matter the many efforts to break down virtual barriers - writing is on the wall for an eventual mandated return to office. Leaders seems clueless on how to actually execute on strategy and would rather talk in circles without having any key insights trickle down to the organization. Key members of senior leadership team lack experience, which has made cross-functional partnership challenging and ineffective. Continued poor sales performance has put a lot of stress on the organization.

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PagerDuty Response
2y
Thank you for your review. We're happy to hear that you enjoy the people at PagerDuty, compensation and PTO. PagerDuty continuously evaluates our compensation structure to remain competitive in the market. We are committed to continuously improving our processes and communication channels. Creating seamless, collaborative processes is a top priority for us, and we understand the frustration that can arise from siloed systems. We encourage you to provide specific feedback to management with regards to which processes need to be improved so we can all work together to improve the experience. Ensuring that our leadership team is equipped to drive execution of our strategy, navigate challenges and support our employees is a priority for us and have made investments in our Go to Market Organization internally to continue to improve how our current Sales Organization engage with customers strategically, and to drive consistent standards internally.
Viewing 34 - 36 of 489 Reviews

Glassdoor has 536 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.