PagerDuty reviews

3.7

65% would recommend to a friend

(489 total reviews)
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Jennifer Tejada

65% approve of CEO

41% positive business outlook

PagerDuty has an employee rating of 3.7 out of 5 stars, based on 489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PagerDuty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

489 reviews
2.0
Jul 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Best in class at managing incident notification

Cons

Not much more -- not a strategic or enterprise solution

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PagerDuty Response
1y
Thank you for your feedback. We are proud of our best in class incident management product, and have many enterprise customers who leverage PagerDuty’s Operations Cloud strategically to transform critical work, and be the operational backbone of business and technology transformations.
5.0
Jul 18, 2024

Growing SAAS Company

Recommend
CEO approval
Business Outlook

Pros

The people that work at PagerDuty are fantastic. I've been able to grow and do a lot here - looking forward to more in the future.

Cons

It's a growing company, so there are some pain points. We've seen some changes with Benefits provider recently - that was stressful for some of our folks. Leadership changes happen more frequently than desired. A growing company, so that can be expected. But, it'd be great to have the same person in role for multiple years so that teams can really learn and make an impact without having to pivot towards a new leader's plan.

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PagerDuty Response
1y
Thank you for sharing your experience! It’s great to hear that you’ve had the opportunity to grow here and that you’re excited about the future. We’re proud of the fantastic team we have, and your growth is a big part of what makes our company thrive. We work hard to manage change and transitions effectively and appreciate your feedback! Thanks for being part of our journey!
2.0
Jul 10, 2024

Heartless

Recommend
CEO approval
Business Outlook

Pros

Great benefits, amount of time off, and salary

Cons

Like most tech companies, they don't care about their U.S. employees. Any jobs that could be done remotely at the "entry" level (quotes because the job was actually pretty technically demanding) were shipped offshore where they could pay lower salaries for the work. This made so sense as they sell a product that is sticky due to being an absolutely indispensable part of their customers' workflows. Even Covid didn't slow them down. Despite boasting a large reserve of surplus profit, it was decided that they would save even more by cutting employees. After making us train our replacements, they let us go because it was more desirable to them to go low-ball desperate people in a third-world country than to pay people in the country in which they operate. Almost the entire Silicon Valley cohort did this, so they knew they were leaving us high and dry with no other job options.

Viewing 88 - 90 of 489 Reviews

Glassdoor has 536 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.