PagerDuty reviews

3.6

63% would recommend to a friend

(488 total reviews)
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Jennifer Tejada

62% approve of CEO

40% positive business outlook

PagerDuty has an employee rating of 3.6 out of 5 stars, based on 488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PagerDuty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

488 reviews
5.0
May 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Best in class product, a culture of working together to solve problems, wonderful and caring people at all levels, and drive to ensure customers succeed

Cons

As more software companies come into existence, it's inevitable that the market becomes flooded with competitive options. The company cannot continue to operate as it did 5 years ago and expect the same results. It's well within the company's control to drive itself forward towards innovation and change, but no one said it will be easy. If you're ready for challenging and rewarding work, this is the place for you.

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PagerDuty Response
2y
Thank you for your thoughtful feedback. We're delighted to hear that you value our best-in-class product, collaborative culture, and dedicated team. Ensuring our customers' success is a top priority for us. Your perspective is invaluable as we strive to improve and adapt.
2.0
May 7, 2024

Poor Working Hours

Recommend
CEO approval
Business Outlook

Pros

Pay is great compared to the industry

Cons

The work hours are 12 hours a day and the company wants you to work until 8 PM or 9 PM eastern time.

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PagerDuty Response
2y
Thank you for sharing your positive feedback. Balancing workload and personal time is crucial, and we're continuously improving our working environment to ensure work-life balance for our team. Your advice on clarifying expectations during the interview process is appreciated. We are committed to being transparent with prospective employees about job requirements. Thank you for your insights, and we wish you all the best in your future endeavors.
2.0
Apr 29, 2024

Not bad. Not great

Recommend
CEO approval
Business Outlook

Pros

-Can be good money, based on territory -Remote friendly -Dutonian days are a nice perk

Cons

-Salary is below industry average -Benefits are below industry average -Toxic management -No work/life balance

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PagerDuty Response
2y
Thank you for sharing your feedback with us. We strive to provide competitive compensation and benefits packages, and we're continually reviewing and improving these areas to better meet the needs of our employees. Our Dutonian Wellness Days throughout the year provide the entire company the opportunity to shut down and ensure all Dutonians have an opportunity to focus on their wellness, relax, and recharge. Additionally, we have HibernationDuty. HibernationDuty is when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break each year. We want to allow everyone an opportunity to truly disconnect and recharge, without worrying about the emails and work piling up while away. We believe that this break is an effective way to ensure Dutonians get the much-needed rest they require and an opportunity to spend time with their loved ones. We would like to remind you that PagerDuty has a policy against and does not tolerate discrimination, harassment, or retaliation. PagerDuty is committed to an environment where open, honest communications are the expectation, not the exception. We want our employees to feel comfortable in approaching their management in instances where they believe violations of policies or standards have occurred, including any concerns regarding toxic behaviors and favoritism. We encourage you to share more details directly with us by submitting a report to our third-party administrator at pagerduty.ethicspoint.com. We would like to understand your concerns further.
Viewing 100 - 102 of 488 Reviews

Glassdoor has 535 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.