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Paperless Post

Engaged Employer

Paperless Post reviews

3.4

58% would recommend to a friend

(68 total reviews)

James Hirschfeld

57% approve of CEO

53% positive business outlook

Ratings by category

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.0

Senior management

3.0

Career opportunities

2.7

Diversity & inclusion

Paperless Post has an employee rating of 3.4 out of 5 stars, based on 68 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paperless Post employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

68 reviews
5.0
May 17, 2017

Innovative and beautiful product, great workplace with massive talent, has some typical start-up issues

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Most of the employees and those in leadership positions are incredibly talented and have a great vision. They genuinely care about hiring the best and the brightest, and try to give an opportunity for their employees to flourish. -The workplace is both warm and welcoming (never got tired of walking into a grand, historic FiDi building with the gold embellishments and then stepping into the wood accented modern office with all the snacks you can dream of.) -The work/life balance is super solid and there is constant adjustment to try to make their employees as happy as possible with regards to benefits and career growth opportunities. Management usually takes inventory of the employees performance and needs. -The product is so unique and beautiful -- I was always excited to show new collections to family and friends.

Cons

-The company seems to have grown a bit too fast in the last couple of years, so it is having some trouble adjusting. Seems pretty normal for a start-up, though. It can be a little hard to navigate when there are employees on two different floors and you definitely won't know everyone at the company. -Some employees, especially those who are more introverted, complain that they are not being heard or don't have the courage to speak up. Managers need to encourage a more open communication, especially across different teams.

avatar
Paperless Post Response
8y
Thank you for sharing your thoughts (and I agree about the office!). While we’re past the stage where everyone knows everyone else we recently consolidated most of our team onto one floor to make it easier for teams to collaborate. We are working with managers around communication and it is good to know that some introverts feel it’s hard to speak up. That is something we can focus on and we'll work toward always being proactive with sharing or asking questions, rather than waiting for people to speak up.
3.0
Dec 4, 2013

A "cool" company with problems too big to ignore

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- A genuinely great group of people, I'm glad to see them every day - It's a very good product and I am confident it will continue to dominate its niche - Some nice perks: office snacks, space to hold events, good hardware - Pretty good flexibility

Cons

- Management is lacking in managing experience and it is strongly felt - Many of the people who have been with the company the longest have only worked at Paperless, and are thus promoted above more experienced/older devs. This has caused some conflict within teams. - Path to raises/promotions is completely opaque - Poor communication across the board, but especially from management

4.0
Oct 25, 2017

Great People. Great Product. Great Snacks. Going through a phase of evolution.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Smart, nice, cool people - Great product (I actually use it and the business model is easy to understand) - Exciting new products in the works - Free snacks & beer - Fun company events (parties, outings, movie nights, etc.) - Nice office Going through a lot of change, but I've been a here a while and have seen lots of change in that time-that's what happens at a startup. The change is all in service of building a scalable platform and providing great new product that people seem to be really excited about internally.

Cons

The company has gone through a lot over the last few months. There was a layoff associated with the closing of the paper business and it was hard for some people to say goodbye to friends on the paper customer service team. Additionally, a lot of the engineering and product team was reorganized to help the company re-focus in the digital space and streamline workflows- which is great, but it's been bumpier than I hoped. Some employees have left post-restructure and seeing those things happen in short order can be tough on morale. Management has been pretty honest and reflective throughout changes, talking about departures publicly and sharing exit data with the company- which isn't easy to do. They've also been asking for feedback and seem to genuinely care about making people happy and excited. The team has lost some people along the way but overall has been really resilient and for the most part is pretty psyched about what we are building!

Viewing 28 - 30 of 68 Reviews
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Glassdoor has 71 Paperless Post reviews submitted anonymously by Paperless Post employees. Read employee reviews and ratings on Glassdoor to decide if Paperless Post is right for you.