Paperless Post reviews

3.4

58% would recommend to a friend

(9 total reviews)

James Hirschfeld

57% approve of CEO

53% positive business outlook

Reviews by job title

9 reviews

Reviews about "Compensation"

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1.0
May 9, 2017

Stubbornly weak leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary and benefits are good. Some people care.

Cons

Everything is painfully unprofessional thanks mainly to a callow, superficial engineering/product leadership team, and favoritism is rampant. Even the fraternization rules have been cultivated around a specific relationship between managers that are repeatedly promoted despite numerous complaints by their team members. This kind of blatant unprofessionalism has become personal because it has now cost people their jobs. In the end, they get away with giving lip service to HR, and anyone who challenges them is fired or quietly goes away.

5.0
Jan 24, 2017

Great company with an actual business model

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- people pay real money for the product - there is a direct relationship between what you work on every day and the company's bottom line rather than the latter being driven by ads or selling data. One of very few tech companies in NYC I respect for that reason. - the culture is a far cry from the typical tech bro brand of toxic masculinity. - good team with truly exceptional designers and product-focused engineers - tech team follows "best tool for the job" and there's very little premature scaling or needlessly complex architectures - founders are passionate but willing to weigh evidence and change their minds - good compensation, benefits. HR team actually focuses on culture and people, not simply recruiting + aspirational lip service.

Cons

- some growing pains like most startups of its size (but not at all corporate or inflexible). - some people who are part of the original guard didn't grow with the company and left - managers need more experience and to be held more accountable

1.0
Jan 20, 2017

A rapid and steady decline

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Good compensation - As of 2017, good healthcare and dental benefits - Generous 401k match (4%) - Excellent work/life balance with generous PTO policy - Most people are very friendly and are really smart and passionate about their work and subject areas

Cons

As others have noted, under its current leadership structure, morale and product innovation have plummeted. The engineering culture in particular has faced a precipitous decline. Teams silo themselves in their respective Slack channels and very rarely, if ever, is there any cross-team communication or awareness on what other teams are working on and what the organization's collective goals should be. All hands meetings are spectacles, complete with a clueless CTO who sputters and stammers through haphazardly thrown together presentations on company direction and goals, often leaving the rest of the team dumbfounded. Suggestions have been made for ways to combat this decline in morale, only to be told "Yes, we're working on it", with no visible results or "We don't have the resources" from managers that seem completely indifferent to these concerns in the first place. Several bad apples are allowed to rot the rest of the bunch, with brazen bullying and intimidation over the public and private Slack channels and through confrontations in team meetings. When people have complained about these issues to HR, the response is a collective shrug and "What do you want us to do about it?" Like most startups and mid-size companies, finding a trajectory for career growth is a challenge and opportunities can be limited just because of the size of the team, but management is especially opaque in what the levels are (they say "they're coming") and expect everybody to somehow just pick a ladder. **A company of this size does not even have an org chart!!** In addition, the company intends to increase the headcount of the number of software engineers without hiring in the proper support areas such as ops, that enable these engineers to do their job. Because of the lack of support resources, critical infrastructure goes unmaintained and properly deploying something can take forever. Not to mention there's a horrendous lack of documentation on anything and knowledge sharing outside of one's own team almost never happens.

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