Paperless Post reviews

3.4

58% would recommend to a friend

(25 total reviews)

James Hirschfeld

57% approve of CEO

53% positive business outlook

Reviews by job title

25 reviews

Reviews about "Culture"

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4.0
Nov 17, 2017
Recommend
CEO approval
Business Outlook

Pros

The most amazing office culture I've ever had the pleasure of being part of. HR does a great job of maintaining clear communication channels. The leadership team is involved and try to be as forthcoming as possible. Work/life balance! I was on a team that worked directly with the customer and I never felt pressured to always "rise to the call of duty" when things got crazy. Instead, I did it because I wanted to contribute. PTO and work from home is flexible. We had the option to work from home whenever we wanted really, there was never an issue with it. Snacks, company sponsored outings, and the usual start up perks! Career development - this can vary per team and manager, but my manager and the company made is clear they wanted to develop their employees and build their skills so they stay for the long run. PP invests in their employees, which is wonderful.

Cons

Lack of accountability. When things would break, or dev would ship code that wasn't 100% up to snuff, it would directly affect PP's revenue and there were no repercussions for the dev team. Because of the size of the company, getting to know individuals outside of your team can be difficult. Integrating yourself can be challenging at first. May 2017 was a difficult month because PP restructured their business model to eliminate one of their products (PAPER products). This left 22 individuals without a job suddenly, and many teams had shifted responsibilities. I feel like this decision was a direct reflection of the management teams inefficiencies. Being in the position to restructure a profitable business model felt like the wrong move. It seriously cut morale, and hurt the company more than did good.

4.0
Oct 25, 2017
Recommend
CEO approval
Business Outlook

Pros

- Smart, nice, cool people - Great product (I actually use it and the business model is easy to understand) - Exciting new products in the works - Free snacks & beer - Fun company events (parties, outings, movie nights, etc.) - Nice office Going through a lot of change, but I've been a here a while and have seen lots of change in that time-that's what happens at a startup. The change is all in service of building a scalable platform and providing great new product that people seem to be really excited about internally.

Cons

The company has gone through a lot over the last few months. There was a layoff associated with the closing of the paper business and it was hard for some people to say goodbye to friends on the paper customer service team. Additionally, a lot of the engineering and product team was reorganized to help the company re-focus in the digital space and streamline workflows- which is great, but it's been bumpier than I hoped. Some employees have left post-restructure and seeing those things happen in short order can be tough on morale. Management has been pretty honest and reflective throughout changes, talking about departures publicly and sharing exit data with the company- which isn't easy to do. They've also been asking for feedback and seem to genuinely care about making people happy and excited. The team has lost some people along the way but overall has been really resilient and for the most part is pretty psyched about what we are building!

1.0
Oct 13, 2017

Strongly dislike. Do not come here.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The snacks, and the lack of hustle which ensures that you won't ever be overworked or stressed because accountability and deadlines and structure don't exist here.

Cons

Everything. The management team. The lack of outside experience to understand how to improve what we do. Don't be fooled by the most recent review left on Glassdoor which gives 5 stars and alludes to a "little rain cloud" following layoffs and suggests that prior reviews are left by laid off, disgruntled employees. I was not laid off and I am telling you that you do not want to work here. I am so confident that 5 star review was a desperate attempt by someone in HR or on the management team to save face for this company.

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Glassdoor has 71 Paperless Post reviews submitted anonymously by Paperless Post employees. Read employee reviews and ratings on Glassdoor to decide if Paperless Post is right for you.