Does Parts Town pay their employees well?

According to anonymously submitted Glassdoor reviews, Parts Town employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Parts Town. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Parts Town?

58% of Parts Town employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Parts Town 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Parts Town?

Customer Service Representative (19) , Warehouse Associate (9) , Customer Experience Specialist (4) , Customer Service Representative (CSR) (4) , Distribution Center Specialist (4) , Manager (4) , Parts Expert (3) , Purchasing Specialist (3) , Warranty Specialist (3) , Accounts Payable Specialist (2) , Analyst (2) , Customer Service (2) , Customer Solutions Specialist (2) , DC Associate (2) , Director (2)

What are the pros of working at Parts Town according to real employee reviews?

"The culture is great in IT" ((in 30 reviews)); "Mostly great people work there" ((in 22 reviews)); "Benefits are good but not great." ((in 21 reviews)); "Core values are not only important they are the culture and actually practiced." ((in 6 reviews)); "advancement opportunities" ((in 5 reviews))

What are the cons of working at Parts Town according to real employee reviews?

"Bad place to work at the warehouse area, bad management, they care only for their area not for the company." ((in 18 reviews)); "Low pay and hard to move up." ((in 16 reviews)); "Upper management seemed a little disorganized, hours weren’t the best" ((in 5 reviews)); "This company truly used to care about employees, but slowly sinked into being too greedy to care anymore." ((in 4 reviews)); "Major Favoritism" ((in 4 reviews))

What are employees saying about Parts Town layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Parts Town layoffs and their outlook for job security at Parts Town in 2026.

What are the top reviewed Parts Town locations?

Addison , Fort Wayne , Chicago , Carol Stream , Lombard , Lewisville , Bellevue

Parts Town reviews

3.4

58% would recommend to a friend

(211 total reviews)

Steve Snower

66% approve of CEO

56% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Culture & values

3.4

Work/Life balance

3.3

Compensation and benefits

3.3

Career opportunities

3.2

Senior management

Parts Town has an employee rating of 3.4 out of 5 stars, based on 211 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Parts Town employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

211 reviews

1.0

Oct 9, 2014

Working for this company is like being swindled

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

OK benefits for a small company Has potential but is being run by people who have no vision

Cons

They make many idle promises that are not kept There is no HR or corporate structure or consistency Integrity is preached but not practiced 90% of upper management has no credentials and are completely inept I have worked with more qualified people when I was 16 and at McDonalds Company is more concerned with quantity and not quality overall When asked by about working here, I tell people they should not even consider it

5.0

Nov 18, 2021

Steve Snower Is Captain of the Parts Town Rocket Ship

Ecommerce executive

Recommend

CEO approval

Business Outlook

Pros

Being part of 18+ years of sustained growth under Steve Snower's leadership Continuous opportunities to advance your career Unique culture that lets you be yourself and achieve great things

Cons

Rapid growth means priorities can change more frequently Need to actively steer your career to capitalize on all the opportunities

Parts Town Response

4y

We couldn’t be prouder of our culture or our captain leading us along the way! While we continue to grow, we are constantly reminded of who’s made this possible – the people. Thank you for your review and years of service to Parts Town!

1.0

Apr 9, 2021

Steve Snower is Trash...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Heritage was a great company to work for before the Parts Town people got a hold of it and dismantled it.

Cons

Steve Snower is nothing but a lying , bottom dwelling scum bag. He will talk one thing to your face, and its a whole another action he does. The company doesn't listen to idea's presented to them.

Parts Town Response

5y

We are sorry to hear that you had a negative experience with us. We take pride in the culture we have built, our transparency, and our core value of integrity is foundational to the way we work. Heritage is a great business with a very passionate team and it’s important to us to incorporate its strengths into the combined Parts Town business. We also realize that change can be difficult, and we are saddened to see your note. We never want our team members to feel they are not being heard. Steve would welcome a conversation with you to better understand your feelings. Our talent team would also appreciate having a conversation with you to learn more about your experience.

Viewing 13 - 15 of 211 Reviews

Jobs at Parts Town

Customer Partnerships Manager (Hybrid Work Schedule)

OSD Receiving Specialist

Customer Partnerships Manager (Hybrid Work Schedule)

Director, HVAC Strategic Partnerships (Remote Work Schedule)

Director, HVAC Distributor Partnerships (Remote Work Schedule)

Parts Town

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Reviews by job title

Working for this company is like being swindled

Steve Snower Is Captain of the Parts Town Rocket Ship

Steve Snower is Trash...

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