PatientNow reviews

3.0

49% would recommend to a friend

(67 total reviews)
avatar

Keri Gohman

59% approve of CEO

50% positive business outlook

PatientNow has an employee rating of 3.0 out of 5 stars, based on 67 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PatientNow employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

67 reviews
3.0
Apr 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Low micromanagement, room to implement processes to improve company

Cons

Layoffs, workplace ambiguity with responsibilities, management does not listen to employees who have been in the company longer than they have

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PatientNow Response
2y
Thank you for taking the time to provide your feedback on your experience within our company. Your insights are incredibly valuable as we continuously strive to enhance our workplace environment and culture. I'm glad to hear that you appreciate the low level of micromanagement and the opportunity to implement processes that can positively impact our company's performance. We firmly believe in empowering our employees to take ownership of their work and contribute to the overall success of our organization. However, I want to address the concerns you've raised as well. The recent changes have undoubtedly created a sense of uncertainty and ambiguity within our workplace, especially regarding responsibilities and the overall direction of the company. I want to assure you that we understand the impact these changes can have on morale and productivity, and we are committed to providing as much clarity and support as possible during this time of transition. Additionally, your feedback about management not fully listening to employees who have been with the company longer is concerning. We value the experience and insights of all our employees, regardless of tenure, and it's essential that every voice is heard and respected. I want to assure you that we are committed to fostering a culture of open communication and collaboration, where every employee feels empowered to share their thoughts and ideas freely. Moving forward, we will be taking concrete steps to address these concerns and improve our overall workplace environment. This includes enhancing communication channels, providing more clarity around roles and responsibilities, and ensuring that management actively listens to and considers the perspectives of all employees. Once again, I appreciate your candid feedback and your dedication to our company. If you are willing, I encourage you to connect with us directly via HR, if you are not comfortable talking to your manager, as your feedback is invaluable and we always strive to provide a better workplace environment for all our employees.
3.0
Jul 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home. Continued Growth

Cons

Not very organized company as a whole. Rules constantly change.

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PatientNow Response
1y
Thank you for taking the time to share your thoughts and experiences while working with us at PatientNow. We're glad to hear that you appreciated the opportunity to work from home and witnessed our continuous growth. We understand your concerns about the organization and the changing rules. As a company in a rapidly evolving industry, we are constantly striving to improve our processes to better meet the needs of both our employees and customers. However, we acknowledge that this can sometimes lead to adjustments that may feel disruptive. We’re actively working on finding the right balance between adaptability and consistency to ensure smoother transitions and clearer communication going forward. Your feedback is invaluable as it helps us identify areas where we can improve. If you have any specific suggestions or further insights, we would greatly appreciate hearing them. We are committed to creating a better working environment for everyone. Thank you again for your contributions to PatientNow. We wish you continued success in your future endeavors.
4.0
Sep 22, 2022

Decent Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Unlimited PTO - 401k/Benefits package - Decent pay - Little micromanagement

Cons

- Terrible training when starting with the company. It made it extremely hard to learn my job and be able to do it effectively - Little to no communication between teams, however it would make things so much easier - Dev team is slow to fix bugs

Viewing 7 - 9 of 67 Reviews

Glassdoor has 70 PatientNow reviews submitted anonymously by PatientNow employees. Read employee reviews and ratings on Glassdoor to decide if PatientNow is right for you.