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      PatientNow

      Engaged Employer

      PatientNow reviews

      3.0

      49% would recommend to a friend

      (67 total reviews)
      avatar

      Keri Gohman

      59% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      PatientNow has an employee rating of 3.0 out of 5 stars, based on 67 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PatientNow employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      67 reviews
      1.0
      Sep 19, 2024

      Incompetent CX leadership

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      Potential for growth professionally and for our company

      Cons

      CX is a complete mess. The current CCO continues to make promises about process improvements but there is no follow through and it impacts other teams daily. She is not aligned with other executives when on calls and regularly celebrates empty successes like speed of implementation over real outcomes like customers being successful in using the products we sell them and growing their revenue. To other teams like ours CX comes across as incredibly disorganized and lacking focus or empathy for our customers, with exception of support. And the team is generally difficult if not impossible to work with, typically working in a silo and other than a few exceptions the majority of the team seems unable to partner with other departments at all. There are constant issues with other teams and CX is usually in the middle calling out other teams and blaming others instead of trying to build bridges and solve problems. Unfortunately, this seems evident in results shared with the company and many many customer reviews yet no one seems to have a plan to address it and fix real problems. It’s all words and giving the perception of being “on top of things” with nothing below the surface and has been for a year.

      avatar
      PatientNow Response
      1y
      Thank you for taking the time to share your candid feedback. We appreciate your acknowledgment of the potential for growth, both professionally and for the company. It's important that we listen to feedback like yours to better understand where we are excelling and where there are areas for improvement. We take your concerns about Customer Experience (CX) seriously and recognize the impact these types of challenges can have on our internal teams, as well as on our customers. Your observations about a lack of alignment, collaboration, and meaningful outcomes are critical insights that we will investigate further. We understand the frustration of seeing promises made but not followed through, and we will work to ensure that we focus on real outcomes, especially those that matter most to our customers' success. Accountability, transparency, and effective collaboration between teams are crucial for our company’s growth, and we will take this feedback to review current leadership strategies and execution in this area. We strongly encourage you to reach out directly. Your input is invaluable as we work toward building a stronger, more cohesive company. Thank you again for your honesty and your commitment to helping us improve.
      4.0
      Aug 27, 2024

      Exciting Cash Based EMR Compnay

      Business development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      compensation is competitive. can operate on own terms.

      Cons

      changes it the exec level has caused growing pains between departments

      avatar
      PatientNow Response
      1y
      Thank you for taking the time to provide valuable feedback regarding your experience at PatientNow over the past few years. We are pleased to hear that you find our compensation structure competitive and appreciate the autonomy in your work. Ensuring our team members feel empowered is a priority for us. We also understand the concerns you’ve raised regarding the recent changes at the executive level and the growing pains felt between departments. Organizational transitions can indeed be challenging, and we recognize the impact these changes may have on day-to-day operations. Please know that we are actively working to improve communication and collaboration between departments to minimize any disruptions and ensure a smoother workflow across the company. Your input is crucial as it helps us understand where we can improve and better support our team. If you have any specific suggestions on how we can address these challenges, we’d love to hear them. Thank you again for your dedication and commitment to PatientNow. We’re committed to making the necessary adjustments to ensure a positive and cohesive work environment for everyone.
      3.0
      Jul 25, 2024

      Pros and cons

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home. Continued Growth

      Cons

      Not very organized company as a whole. Rules constantly change.

      avatar
      PatientNow Response
      1y
      Thank you for taking the time to share your thoughts and experiences while working with us at PatientNow. We're glad to hear that you appreciated the opportunity to work from home and witnessed our continuous growth. We understand your concerns about the organization and the changing rules. As a company in a rapidly evolving industry, we are constantly striving to improve our processes to better meet the needs of both our employees and customers. However, we acknowledge that this can sometimes lead to adjustments that may feel disruptive. We’re actively working on finding the right balance between adaptability and consistency to ensure smoother transitions and clearer communication going forward. Your feedback is invaluable as it helps us identify areas where we can improve. If you have any specific suggestions or further insights, we would greatly appreciate hearing them. We are committed to creating a better working environment for everyone. Thank you again for your contributions to PatientNow. We wish you continued success in your future endeavors.
      Viewing 16 - 18 of 67 Reviews
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      ReviewsPatientNow reviews

      Glassdoor has 70 PatientNow reviews submitted anonymously by PatientNow employees. Read employee reviews and ratings on Glassdoor to decide if PatientNow is right for you.