PatientNow reviews

3.0

49% would recommend to a friend

(67 total reviews)
avatar

Keri Gohman

59% approve of CEO

50% positive business outlook

PatientNow has an employee rating of 3.0 out of 5 stars, based on 67 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PatientNow employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

67 reviews
5.0
May 29, 2024

A lot to be excited about

Recommend
CEO approval
Business Outlook

Pros

PatientNow is doing a lot of great stuff within the industry and I am excited about where the company is heading.

Cons

Cross departmental communication could be better.

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PatientNow Response
2y
Thank you for sharing your experiences and feedback about working at PatientNow. It's great to hear that you're enthusiastic about the direction PatientNow is heading and the significant contributions we're making in the industry. Our collective efforts are indeed paving the way for exciting advancements, and it's encouraging to know that you're excited about our future. Your observation about cross-departmental communication is valuable. We recognize that effective communication is crucial for our success and continuous improvement. We're committed to enhancing our communication strategies and ensuring that all departments are well-aligned and informed. If you have any specific suggestions or examples, we would love to hear them to help us address these areas more effectively. Thank you again for your input and for being a part of the PatientNow team. Your feedback is instrumental in helping us grow and improve.
2.0
Apr 30, 2024

Fear Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the new executive team coming in have been beneficial. CEO and VP of Marketing are good changes.

Cons

Too much change overall. Below market pay, little room for negotiation, no feeling of job growth opportunities. So many very capable and hard working people fired with little explanation makes for bad morale and no feeling of job security. We are all in constant fear that we are next on the chopping board.

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PatientNow Response
2y
Thank you for taking the time to share your thoughts and concerns regarding the recent changes within our organization. Your feedback is invaluable to us, and I want to assure you that we take your comments seriously and are committed to addressing them. First and foremost, I'm glad to hear that you've recognized the positive impact of some of the changes brought about by the new executive team, particularly the CEO and VP of Marketing. Their contributions have been instrumental in shaping our company's direction, and we're grateful for their leadership. However, it's clear from your feedback that there are areas where we need to improve. The pace of change, coupled with concerns about compensation and job security, has understandably caused apprehension among our team members. We recognize that transparency and open communication are essential during times of transition, and we acknowledge that we can do better in providing clearer explanations for organizational changes and terminations. I want to reassure you that your job security is important to us, and while we cannot guarantee immunity from all changes, we are committed to providing a supportive environment where your contributions are valued and recognized. Additionally, we understand the importance of fair compensation and are actively reviewing our salary structures to ensure they remain competitive within the market. Your suggestion to empower the team and foster a culture of collaboration and pride is well taken. We are dedicated to creating opportunities for growth and development, as well as encouraging open dialogue and feedback across all levels of the organization. By working together, we can cultivate a more positive and inclusive work environment where everyone feels valued and supported. I want to thank you once again for sharing your feedback. If you are willing, I encourage you to connect with us directly via HR, if you are not comfortable talking to your manager, as your feedback is invaluable and we always strive to provide a better workplace environment for all our employees.
3.0
Apr 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Low micromanagement, room to implement processes to improve company

Cons

Layoffs, workplace ambiguity with responsibilities, management does not listen to employees who have been in the company longer than they have

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PatientNow Response
2y
Thank you for taking the time to provide your feedback on your experience within our company. Your insights are incredibly valuable as we continuously strive to enhance our workplace environment and culture. I'm glad to hear that you appreciate the low level of micromanagement and the opportunity to implement processes that can positively impact our company's performance. We firmly believe in empowering our employees to take ownership of their work and contribute to the overall success of our organization. However, I want to address the concerns you've raised as well. The recent changes have undoubtedly created a sense of uncertainty and ambiguity within our workplace, especially regarding responsibilities and the overall direction of the company. I want to assure you that we understand the impact these changes can have on morale and productivity, and we are committed to providing as much clarity and support as possible during this time of transition. Additionally, your feedback about management not fully listening to employees who have been with the company longer is concerning. We value the experience and insights of all our employees, regardless of tenure, and it's essential that every voice is heard and respected. I want to assure you that we are committed to fostering a culture of open communication and collaboration, where every employee feels empowered to share their thoughts and ideas freely. Moving forward, we will be taking concrete steps to address these concerns and improve our overall workplace environment. This includes enhancing communication channels, providing more clarity around roles and responsibilities, and ensuring that management actively listens to and considers the perspectives of all employees. Once again, I appreciate your candid feedback and your dedication to our company. If you are willing, I encourage you to connect with us directly via HR, if you are not comfortable talking to your manager, as your feedback is invaluable and we always strive to provide a better workplace environment for all our employees.
Viewing 22 - 24 of 67 Reviews

Glassdoor has 70 PatientNow reviews submitted anonymously by PatientNow employees. Read employee reviews and ratings on Glassdoor to decide if PatientNow is right for you.