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      PayByPhone

      Part of Corpay

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      PayByPhone reviews

      2.7

      40% would recommend to a friend

      (134 total reviews)

      Jonny Combe

      28% approve of CEO

      32% positive business outlook

      Ratings by demographic groups

      PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      134 reviews
      2.0
      Aug 27, 2020

      There are better companies to work for in Vancouver

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depending on the team, can get away with coasting as long as you "look" like you're doing work Snacks Yaletown location

      Cons

      lack of alignment at all levels hesitates to stand out from the crowd- takes too long to make decisions Technical debt is a huge mess- Development & Product teams aren't on same page Lack of strategy for the future of the company - it's a big mess Is all talk- says one thing and doesn't deliver Feel defeated working here- looking for new work not a modern organization

      avatar
      PayByPhone Response
      5y
      We’re sorry to hear that you feel your experience at PayByPhone hasn't been the best and appreciate you for voicing your concerns. Over the last few years, a lot has changed at PayByPhone, and among change comes news challenges and opportunities. This year specifically we have focused on the development of our team members by providing them with the resources needed to develop their skills. We plan to build on this and continue to rollout training workshops that provide more guidance and support to our employees. In efforts to improve our strategic focus and alignment throughout the organization, we are committed to developing a standardized process that provides clarity and transparency to our PayByPhoners. We are striving to become the most exciting smart parking organization in the world and transformation like this takes time and patience. Lewisa Anciano, VP, Global HR at PayByPhone
      5.0
      Aug 20, 2020

      4 years 5 months and counting 😁

      Product designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Great Environment and work culture * Awesome people to work with, very professional and friendly * Company is investing in design * Company is growing which is good for career * Opportunity for self growth (option to go to conferences or take courses) *Exciting projects and new challenges every quarter, no time to get bored * Design has a voice/opinion * Team/ company hangouts * Events for team bonding

      Cons

      * Workloads are intense sometimes ( this is getting better as we are hiring more designers) * Last minute priority changes * Not too many people cared about UX ( this is also improving ) * Sometimes there’s not enough time for usability testing and products are getting shipped without UX validation * Collaboration wasn’t a thing about year ago (but things getting better now)

      avatar
      PayByPhone Response
      5y
      Thank you for your positive feedback! It’s great to hear that over your 4.5 years at PayByPhone, you’re enjoying your experience and have been a part of the growth and change we have (and are!) gone through. Feedback like this is great for us to hear what we’re going well and areas we still have some work to do. If you haven’t already, we encourage you to share this with your manager and the People team! You know where to find us :).
      4.0
      Aug 19, 2020

      Loads of growth and there's always something to do!

      Product designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The people are amazing to work with and everyone I've talked to is very open to new ideas - Good work/life balance - Shift towards data-based decisions and investing in user research - Input is valued no matter your title - Current organizational changes are promising for creating career paths and opportunity to advance in your career - Never is a boring day because there's lots to work on!

      Cons

      - Last minute priority switching - Not enough time to really dive deep into long running issues on the product - Lots of tech debt, which means things are done minimally and shipped out without having a solid plan on how to continually upkeep and innovate - Benefits are standard

      avatar
      PayByPhone Response
      5y
      Thank you for your insight! We are delighted to hear your experience at PayByPhone so far has been fostered with support and room to exercise creativity. At PayByPhone, we value curiosity and teamwork, but also want to have fun and prioritize balance in our work and life. That being said, part of the culture here is to thrive on change and become comfortable with uncertainty. We are continuously working on improving our environment and appreciate your honest feedback.
      Viewing 100 - 102 of 134 Reviews
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      ReviewsPayByPhone reviews

      Glassdoor has 149 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.