PayPal reviews

3.6

58% would recommend to a friend

(9,611 total reviews)
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Enrique Lores

49% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,611 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
3.0
Nov 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Good culture, decent pay. A variety of positions available.

Cons

I have worked for PayPal for eight years and the first several before we went public were some of the best. We were constantly paid more every year, we got large bonuses and advancement came when you wanted. Since going public in 2016 things have been going down hill. Responsibility has skyrocketed and the amount of information you are expected to retain is endless. You need to be a psychologist, a sociologist. You need to be public relations and a product expert in 8 queues. PayPal has moved away from specialization in an attempt to break down silos but instead what has happened is PayPal expects more and more work and continues to hand out 2% raises for "Meets Expectations" and rarely hands out "Exceeds" especially if you are on a specialist team. In 2019 my pay increased from 35k to 40k which was amazing but every year there after and for a few years leading up to that we were given 2% raises which are consistently below inflation. Which means PayPal would tell me how great I am and then effectively pay me less every year despite increased responsibility. I have moved from frontline, to specialists in various roles to senior agent and in that time my pay has moved by a total of 3%. This is not acceptable.

2.0
Aug 13, 2021

It was great... UNTIL

Recommend
CEO approval
Business Outlook

Pros

The sales department used to be a great place to work. The goals were managable and the people had a TON of fun, energy and excitment. The pay was really good as well.

Cons

i wored as a sales rep for 9 years and loved about 7 of it, the last 2 years went down hill quickly. Telesales turned into a nightmare once the new managment of the sales department came in and cleaned house. They let go of ALOT really great people and just let them go out of nowhere. Then came the goals... oh wow! Goals went up to an astronomical amount, they were raised by 65% , let me repeat that... 65% without ANY better leads or way of "achieving your goal", they jsut raised them and said well.. it is what it is. Over 10 of the most serniored sales people (including myself) had been in sales over 7 years EACH and we all left becasue the pay was horrible for the amount of work they wanted us to do. there is NO life/work balance. the goals do not match up to the pay they are giving. when going on an interview, make sure to ask "how many seniored sales rep have left in the last 6 months", because its been more than 10 at this date.

1.0
Apr 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Looks like the leadership is trying to pay more attention to innovation, although there are some growing pains of transition from traditional banking culture to tech culture. Before COVID-19 period, the work life balance was decent, like an old school place good for retirement/family oriented employee. If you are in a team don’t need to support business clients/operations directly, but just do research/develop products or model in production, you could experience more flexibilities and less politics than in my team. The new hire orientation was considerate and warm, I enjoyed a short honeymoon period after I joined.

Cons

My department has very high turn over rate, to guarantee their own positions, senior director/director/manager level were in a hurry to cover up issues to higher level leadership: (1) Due to lack of necessary technical skills to handle tech team appropriately, insecure junior manager with banking background assigned challenging tasks to incompetent candidates and assign low-profile/labor tasks to competent candidates as a way to balance the power and keep control. (2) Due to frequent re-org, senior director/director/manager were afraid of themselves putting on the chopping board, they all secretly allocated some resources on seemingly fancy but not so practical prototype research/machine learning project to showcase to their leaders, and shifted low profile, repetitive job such as data cleaning to people under them. (3) It’s like on a wobbling crashing plane while managers preparing parachutes for themselves because they have access to upper management’s vision change but try to keep you in the dark with nice words. (4) Everyone was trying to avoid the hard work of diving deep into data. Many built their models by taking shortcut borrowing the data extracted & put in production by some poor superman(usually new hires who is in dark). Some senior staff told me, business clients and senior management only care about “you tell a good story(of model) in front of them”. Rewarding system was broken so people took advantage of it. (5) Senior director treat engineers just as ”numbers” without enough respect, this mentality made the situation worse during COVID-19 period because most my teammates with engineering background belong to one ethnic group (6) Play mind games with gas-lighting ability, skills, personality…or create an event/circle and leave you out to subtly hint you don’t belong, or spreading rumours among teammates or business clients to shift blames to scapegoat. (7) Some manager was both pretentious and insecure, putting on the mask of innocent hard working, outgoing, knowledgeable in front of leaders/clients but turned into a type-A tyranny manner in front of subordinates. If you dare to voice opposition, she would assert authority by - play mind games in (6) to intimidate & shut you down - block your model from passing legal review and enter production - throw a bus of new unnecessary tasks at you all of a sudden - let other teammate take over your project ownership (8) Preventively give written performance warnings to employees who they suspect would leave, so that if the employee does resign it wouldn’t contribute to team turnover rate.

Viewing 94 - 96 of 9,611 Reviews

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